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        Factors that Affect Customers Satisfaction: An Empirical Study of Export-Import Service Consultant Companies in Vietnam

        LE, Thai Thanh Dat,HO, Thi Thanh Ngan,LE, Nguyen Truc Quyen,HUYNH, Thi Khanh Tuyen,NGUYEN, Minh Tri,LUU, Thi Mai Anh,HOANG, Thi Phuong Thao,NGUYEN, Trong Luan Korea Distribution Science Association 2022 The Journal of Asian Finance, Economics and Busine Vol.9 No.6

        The purpose of the study is to analyze the significant impacts of expectations, performance, complaints, and fairness that affect consumer satisfaction. The methodology involves reviewing and referencing relevant literature carefully, then proposing a model for customer satisfaction. This study is empirically based on a survey with 50 respondents who work in the field of import and export in the region stretching from the north to the south of Vietnam. The sampling method used in this study is the in-depth interview method. The results show that: (1) expectation has a specific impact on customer satisfaction, (2) performance has a positive impact on customer satisfaction, and (3) complaint which is an intermediary factor between expectation, performance, and fairness has an impact on satisfaction, (4) fairness has a positive effect on satisfaction, in addition, fairness is an extremely important feature when customers choose an import-export service. Research implies that increasing expectations, performance, and fairness results in an improved customer experience and satisfaction when they use the service. It is suggested that the complaint factor continue to be studied and looked into because it still has some effect on satisfaction and is an intermediate variable that changes how the other factors relate to each other.

      • KCI등재

        Corrosion Protection Properties of Co3O4 and CoFe2O4 Nanoparticles for Water-Based Epoxy Coatings on 2024-T3 Aluminum Alloys

        Thu Thuy Thai,Anh Truc Trinh,Thi Thanh Tam Pham,Hoan Nguyen Xuan 한국부식방식학회 2023 Corrosion Science and Technology Vol.22 No.2

        In this study, cobalt oxide (Co3O4) and cobalt-doped magnetite (CoFe2O4) nanoparticles were synthesizedby a hydrothermal method. They were then used as corrosion inhibitors for corrosion protection ofAA2024-T3 aluminum alloys. These obtained nanoparticles were characterized by x-ray diffraction, fieldemissionscanning electron microscopy, and Zeta potential measurements. Corrosion inhibition activities ofCo3O4 and CoFe2O4 nanoparticles were determined by performing electrochemical measurements for bareAA2024-T3 aluminum alloys in 0.05 M NaCl + 0.1 M Na2SO4 solution containing Co3O4 or CoFe2O4nanoparticles. Corrosion protection for AA2024-T3 aluminum alloys by a water-based epoxy with or withoutthe synthesized Co3O4 or CoFe2O4 nanoparticles was investigated by electrochemical impedance spectroscopyduring immersion in 0.1 M NaCl solution. The corrosion protection of epoxy coating depositedon the AA2024-T3 surface was improved by incorporating Co3O4 or CoFe2O4 nanoparticles in the coating. The corrosion protection performance of the epoxy coating containing CoFe2O4 was higher than that of theepoxy coating containing Co3O4.

      • KCI등재

        Corrosion Protection Properties of Cobalt Salt for Water-Based Epoxy Coatings on 2024-T3 Aluminum Alloy

        Thu Thuy Thai,Anh Truc Trinh,Gia Vu Pham,Thi Thanh Tam Pham,Hoan Nguyen Xuan 한국부식방식학회 2020 Corrosion Science and Technology Vol.19 No.1

        In this paper, the efficiency and the inhibition mechanisms of cobalt salts (cobalt nitrate and cobalt-exchangesilica Co/Si) for the corrosion protection of AA2024 were investigated in a neutral aqueous solution byusing the electrochemical impedance spectroscopy (EIS) and polarization curves. The experimental measurementssuggest that cobalt cation plays a role as a cathodic inhibitor. The efficiency of cobalt cation was importantat the concentration range from 0.001 to 0.01 M. The formation of precipitates of oxides/hydroxides ofcobalt on the surface at low inhibitor concentration was confirmed by the Scanning Electron Microscopy/EnergyDispersive X-Ray Spectroscopy (SEM/EDS) analysis. EIS measurements were also conducted for the AA2024surface covered by water-based epoxy coating comprising Co/Si salt. The results obtained from exposurein the electrolyte demonstrated the improvement of the barrier and inhibition properties of the coating exposedin the electrolyte solution for a lengthy time. The SEM/EDS analysis in artificial scribes of the coatingafter salt spray testing revealed the release of cobalt cations in the coating defect to induce the barrierlayer on the exposed AA2024 substrate.

      • KCI등재

        Laparoscopic Hartmann reversal: experiences from a developing country

        Nguyen Dung Anh,Mai-Phan Tuong-Anh,Thai Truc Thanh,Nguyen Hai Van 대한대장항문학회 2022 Annals of Coloproctolgy Vol.38 No.4

        Purpose: Laparoscopic surgery is considered a promising approach for Hartmann reversal but is also a complicated major surgical procedure. We conducted a retrospective analysis at a city hospital in Vietnam to evaluate the treatment technique and outcomes of laparoscopic Hartmann reversal (LHR). Methods: A colorectal surgery database in 5 years between 2015 and 2019 (1,175 cases in total) was retrieved to collect 35 consecutive patients undergoing LHR. Results: The patients had a median age of 61 years old. The median operative time was 185 minutes. All the procedures were first attempted laparoscopically with a conversion rate of 20.0% (7 of 35 cases). There was no intraoperative complication. Postoperative mortality and morbidity were 0 and 11.4% (2 medical, 1 deep surgical site infection, and 1 anastomotic leak required reoperation) respectively. The median time to first bowel activity was 2.8 days and median length of hospital stay was 8 days. Conclusion: When performed by skilled surgeons, LHR is a feasible and safe operation with acceptable morbidity rate.

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