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Sooriya Bandara,류동근(Dong-Keun Ryoo),안기명)Ki-Myung Ahn) 한국항해항만학회 2018 한국항해항만학회지 Vol.42 No.5
Colombo noticeably became the most economical gateway to the Indian subcontinent, in terms of cost as well as time. The Colombo Port Expansion Project (CPEP) started commencement with the purpose of accommodating mega ships, under the long-term strategies of making Colombo the hub of South Asia. In this context, the purpose of this study is to investigate the causal relationship between Indian ports’ originated container traffic, and total transshipments of the port of Colombo, and also to identify the nature of the causality between the two variables, evaluating Granger causality test results. It finds unidirectional causality from total transshipments of Colombo to Indian ports’ originated transshipments in the port of Colombo. It suggested that ongoing port expansion projects, opening up for new markets and attracting new shipping lines in the port of Colombo, have generated significant impact on Indian ports’ container traffic, via the port of Colombo. Findings would be valuable for future forecasting of container traffic in Colombo port and the policy-making process in the port as well.
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Bandara, Sooriya,Ryoo, Dong-Keun,Ahn, Ki-Myung Korean Institute of Navigation and Port Research 2018 한국항해항만학회지 Vol.42 No.5
Colombo noticeably became the most economical gateway to the Indian subcontinent, in terms of cost as well as time. The Colombo Port Expansion Project (CPEP) started commencement with the purpose of accommodating mega ships, under the long-term strategies of making Colombo the hub of South Asia. In this context, the purpose of this study is to investigate the causal relationship between Indian ports' originated container traffic, and total transshipments of the port of Colombo, and also to identify the nature of the causality between the two variables, evaluating Granger causality test results. It finds unidirectional causality from total transshipments of Colombo to Indian ports' originated transshipments in the port of Colombo. It suggested that ongoing port expansion projects, opening up for new markets and attracting new shipping lines in the port of Colombo, have generated significant impact on Indian ports' container traffic, via the port of Colombo. Findings would be valuable for future forecasting of container traffic in Colombo port and the policy-making process in the port as well.
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Does hotel attributes impact customer satisfaction: A sentiment analysis of online reviews
Sangeetha Gunasekar,Sooriya Sudhakar 한국마케팅과학회 2019 마케팅과학연구 Vol.29 No.2
User-generated content is a major source of information particularly in tourism industry where consumers seek unbiased and unregulated information. While making their hotel booking decisions, consumers refer to the previous guests’ experiences expressed in the hotel reviews across social media. Studies in the literature have focused on enhancing the understanding of what makes customers satisfied or dissatisfied. They have analyzed the text reviews and the patterns in the overall rating and ranking of the hotels given by hotel guests. While most emerging destinations have been studied in the literature, studies related to India, a fast-growing leisure destination are scant. The present study tries to understand the hotel attributes that contribute towards customer satisfaction or dissatisfaction using online reviews for all hotels of Andaman & Nicobar Islands in India. Among the eight attributes identified from the most frequently used words in the text reviews, the study finds that while the location has a significant probability of increasing the ratings of both highand low-rated reviews, rooms seem to have the most significant impact on lowering the probability of high scores irrespective of positive or negative sentiment review. The study also finds that guests of luxury hotels rate the hotels significantly higher than the guests of midrange and budget hotels.
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