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RISS 인기검색어
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- 저자 : 권흥만 ( Hung Man Kwon ) (검색결과 1 건)
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박연보 ( Youn Bo Park ),강희정 ( Hee Jung Kang ),권흥만 ( Hung Man Kwon ),안상진 ( Sang Jin Ahn ),양석환 ( Suk Hwan Yang ),태연주 ( Yeun Ju Tae ),진영희 ( Young Hee Chin ),조현구 ( Hyon Koo Jo ),이복자 ( Bok Ja Lee ),구선회 ( Sun 대한임상검사과학회 2004 대한임상검사과학회지(KJCLS) Vol.36 No.2
The sample collection room(SCR) will have much more influence than all the other departments for the improvement of hospital image, if anyone coming to the SCR in the hospital goes back with the perfect complacency and because most clients who have much stresses and fatigues pay a final visit to the SCR via receipt-diagnosis- acceptance process. SCR has improved its image for the purpose of gratifying clients, in order for clients to visit the hospital again, the quality improvement(QI) team in the Diagnosis Inspection Medical Department has come to a conclusion as follows. The degree of client gratification before improvement marks 65.9 point, but the degree after improvement was 74.2 point. Therefore, satisfaction has increased by 8.3 points. The degree of client gratification in groups before improvement marks (1) service parts-89.2 points (2) facilities and environments-49.1 point (3) toilet facilities-46.3 point. But its gratification after improvement marks (1) 92.5 point (2) 60.1 point (3) 61.0 point. Therefore the degree of satisfaction has increased by (1) 3.3 point, (2) 11.0 point, (3) 14.7 point. The progress of facility improvement plans and the exclusion of improvement on the facility contents in the hospital have made facilities and environments of SCR and toilet facilities to be poorly improved. Although service parts have a good mark, and the facilities and environments are not scoring well, the whole degree clients`` gratification of SCR couldn``t be helped by the low grade. Therefore the bottom line for the clients`` gratification of SCR in the future is to ameliorate the facilities and environments. SCR will take the clients`` gratification survey every year and if any items get low marks, that is, below 90 point throughout the survey, SCR will immediately starts the improvement work for the clients`` gratification with operating the programs of controlling quality continually, and SCR should induce the operation of services, participating in the kind campaign drive for clients. So SCR will adopt the incentive system for the best staff members who perform these kinds of services.
ScienceON
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