EXPLORING EXPLICIT AND IMPLICIT FRAMING EFFECTS ON BRAND KNOWLEDGE ENHANCEMENT : THE CASE OF SUSTAINABILITY ADVERTISING USING ECOLABELS

Steffen Schmidt,Sascha Langner,Klaus-Peter Wiedmann,Janina Haase,Stefan Behrens 글로벌지식마케팅경영학회 2014 Global Marketing Conference Vol.2014 No.4

Although vast research has been done to better understand brand knowledge, few studies explore the conscious and the unconscious mental processes that increase brand equity when a brand is linked with value adding entities like persons, events or symbols. In our paper we introduce an integrated approach that includes both the explicit and implicit facets of customers’ brand knowledge and the leveraging effects when a brand is framed by another entity. In order to analyze brand knowledge enhancement effects in sufficient detail, we fall back on the multifaceted model of brand leverage by combining a brand with an external label. Our study results show that the combination of measuring implicit and explicit facets of brand knowledge is a better indicator to predict brand knowledge enhancement, and also that the analysis of subconscious processes help to better position the linked object in customers’ perception in order to foster the brand leveraging success.Although vast research has been done to better understand brand knowledge, few studies explore the conscious and the unconscious mental processes that increase brand equity when a brand is linked with value adding entities like persons, events or symbols. In our paper we introduce an integrated approach that includes both the explicit and implicit facets of customers’ brand knowledge and the leveraging effects when a brand is framed by another entity. In order to analyze brand knowledge enhancement effects in sufficient detail, we fall back on the multifaceted model of brand leverage by combining a brand with an external label. Our study results show that the combination of measuring implicit and explicit facets of brand knowledge is a better indicator to predict brand knowledge enhancement, and also that the analysis of subconscious processes help to better position the linked object in customers’ perception in order to foster the brand leveraging success.

EXPLORING EXPLICIT AND IMPLICIT FRAMING EFFECTS ON BRAND KNOWLEDGE ENHANCEMENT - THE CASE OF SUSTAINABILITY ADVERTISING USING ECOLABELS

Steffen Schmidt,Sascha Langner,Klaus-Peter Wiedmann,Janina Haase,Stefan Behrens 글로벌지식마케팅경영학회 2014 Global Marketing Conference Vol.2014 No.7

Although vast research has been done to better understand brand knowledge, few studies explore the conscious and the unconscious mental processes that increase brand equity when a brand is linked with value adding entities like persons, events or symbols. In our paper we introduce an integrated approach that includes both the explicit and implicit facets of customers’ brand knowledge and the leveraging effects when a brand is framed by another entity. In order to analyze brand knowledge enhancement effects in sufficient detail, we fall back on the multifaceted model of brand leverage by combining a brand with an external label. Our study results show that the combination of measuring implicit and explicit facets of brand knowledge is a better indicator to predict brand knowledge enhancement, and also that the analysis of subconscious processes help to better position the linked object in customers’ perception in order to foster the brand leveraging success.Although vast research has been done to better understand brand knowledge, few studies explore the conscious and the unconscious mental processes that increase brand equity when a brand is linked with value adding entities like persons, events or symbols. In our paper we introduce an integrated approach that includes both the explicit and implicit facets of customers’ brand knowledge and the leveraging effects when a brand is framed by another entity. In order to analyze brand knowledge enhancement effects in sufficient detail, we fall back on the multifaceted model of brand leverage by combining a brand with an external label. Our study results show that the combination of measuring implicit and explicit facets of brand knowledge is a better indicator to predict brand knowledge enhancement, and also that the analysis of subconscious processes help to better position the linked object in customers’ perception in order to foster the brand leveraging success.

ASSESSING THE EXPLICIT AND IMPLICIT EFFECT OF ATHLETE SPONSORSHIP ON ATTITUDINAL ASSOCIATIONS TOWARD A SPONSOR BRAND

Steffen Schmidt,Matthias Limbach,Sascha Langner,Philipp Reiter 글로벌지식마케팅경영학회 2016 Global Marketing Conference Vol.2016 No.7

Sports Sponsorship is considered to be one of the most effective tools in marketing. However, in order to assess the effectiveness of sponsoring activities in customer’s mind, science and business practice often refer to explicit measures such as self-reports or focus interviews. Such aligned conventional measurement approach is missing mental processes which run without awareness, so-called implicit processes, taking place and activity hidden in the unconscious mind. Against that background, the goal of the current work is to shed further light on the impact of athlete sponsorship on dual processes underlying customer’s associations toward a brand.

ASSESSING THE EXPLICIT AND IMPLICIT EFFECT OF SPORT SPONSORSHIP ON DUAL BRAND KNOWLEDGE – THE CASE OF IN-GAME ADVERTISING

Steffen Schmidt,Matthias Limbach,Sascha Langner,Klaus-Peter Wiedmann 글로벌지식마케팅경영학회 2017 Global Fashion Management Conference Vol.2017 No.07

Sports Sponsorship is considered to provide a highly valuable communication environment for companies to leverage brand equity. However, effectiveness evaluations of sponsorship activities mainly focus on explicit self-reports or focus interviews. Such communication evaluations do not take into account research from psychology demonstrating that associations and judgments are often activated and strongly influenced by implicit (automatic) processes, with no (or only little) conscious awareness of such information processing. Against that background, the goal of the current work is to shed further light on the impact of in-game advertising as innovative sponsor-linked marketing tactic on the dual brand knowledge–incorporating both implicit and explicit information processing–as key success indicator of sport sponsorship.

THE UNKNOWN LEGACY EFFECT: ASSESSING THE EXPLICIT AND IMPLICIT RELATION OF CORPORATE BRAND HERITAGE ON BRAND ATTACHMENT

Klaus-Peter Wiedmann,Steffen Schmidt,Sascha Langner,Levke Albertsen,Michael Schiessl,Frank Buckler 글로벌지식마케팅경영학회 2016 Global Marketing Conference Vol.2016 No.7

In both marketing research and business practice, the study of corporate brand heritage has gained growing interest. Although, the field of heritage is rather widely analysed, a closer investigation reveals that there is a lack of research that covers the deeply embedded associations toward a company or brand with a heritage, and their effects on the overall brand performance from a customer’s perspective. That said, previous quantitative studies regarding corporate brand heritage fall back on traditional and basic explicit self-reporting scales. However, an increasing number of neuroeconomic studies indicate that customers are not fully aware of their thoughts and opinions. In fact, most mental processes are of so-called implicit nature, taking place hidden in the unconscious and automatic mind. Yet, established models of corporate brand heritage are missing implicit processes completely. Against this backdrop, the aim of the current paper is to fill this research gap. For that reason, a holistic framework of dual information processing is derived with reference to corporate brand heritage. Furthermore, related explicit and implicit measures are developed and applied to capture the dual facets of corporate brand heritage. The empirical results provide evidence that both heritage facets, explicit corporate brand heritage, but in particular implicit corporate brand heritage have a crucial impact on the degree of attachment toward the corporate brand.

Communicating Sponsor Brands Playfully in Video Games: Evaluating the Impact of In-Game Advertising on Dual Brand Knowledge

Matthias Limbach,Steffen Schmidt,Klaus-Peter Wiedmann,Sascha Langner,Michael Schiessl 글로벌지식마케팅경영학회 2019 Journal of Global Sport Management Vol.4 No.3

Sports sponsorship is a core element of brand communication and one of the most effective and demanded tools in marketing. In the context of football, jersey sponsorship agreements dramatically increased over the last decade in terms of deal volume. Another current brand communication trend is the brand strategy of placing brands into entertainment media, especially in video games, so called in-game advertising (IGA). Against that background, the current study addresses the short-term effects of IGA on consumer’s implicit and explicit brand knowledge after the sponsor brand has been exposed in a video game. The findings of the laboratory research showed that the IGA exposure of sponsor brands, which was simulated in the current study as a virtual consumer-brand interaction within a playfully football game, was primarily effective to enhance brand-related associations on an implicit level, but not on an explicit level.

THE EFFECT OF SOCIAL MEDIA UNIQUE RELEVANCE FEATURES (SMURF) ON BRAND PERCEPTION AND BEHAVIOR

Klaus-Peter Wiedmann,Sebastian Fritz,Sascha Langner,Steffen Schmidt 글로벌지식마케팅경영학회 2014 Global Marketing Conference Vol.2014 No.7

The main purpose of this study is to introduce and examine a multidimensional model of almost all relevant social media characteristics and their impact on brand perception and brand behavior. In order to incorporate social media’s high complexity we introduce our concept of SMURF and its related outcomes. Therefore we follow the original idea of Muniz and O’Guinn (2001) that define a brand community as a customer-customer-brand triad. Furthermore, we suggest an extension of their model that includes four dimensions covering all SMURF of a social media brand presence (SMBP), namely (1) customer-brand relation, (2) customer-customer relation, (3) customer-community relation and (4) customer-channel relation. For our defined core constituents of brand perception as well as for the essential elements of brand behavior already existing and tested reflective measures were used. Regarding the multidimensional construct of SMURF, the measurement instrument by Wiedmann, et al. (2013) was used. In detail, any SMURF core element was captured with one global item. Furthermore, any reflective and formative measures were specified to those brand and Facebook fan page which has been tracked most frequently by the respondent. The first contribution is to provide a multidimensional framework of value-based drivers of SMURF with special focus on an overall brand presence context. Second, the findings contribute to explain the consequences of social media attractiveness such as unique relevance features which provide a great brand appeal. In this study, customers who are strongly attracted to a brand fan page experience a high positive brand perception as well as a high positive brand behavior. Third, the empirical findings of the applied PLS-SEM approach indicate that customers have a specific motivation of being attracted and connected to a brand in a social media context.

Spreading the Word of Fashion

Klaus-Peter Wiedmann,Nadine Hennigs,Sascha Langner 한국마케팅과학회 2010 Journal of Global Fashion Marketing Vol.1 No.3

Regarded as the most powerful force in the fashion marketplace, often more powerful and valuable than planned communication from marketing organizations, word-of-mouth (WOM) has been recognized in marketing research for many decades. Who are the main transmitters of WOM, and why are some of them more successful at diffusing new fashions and styles in social networks than others? How can social influencers be characterized? A comprehensive understanding and management of fashion-oriented referral behavior implies the in-depth analysis of its conditions and drivers, as well as the identification of those customers with the highest social influence potential and WOM value. The contribution of this paper is to give a theoretical and empirical overview of relevant factors characterizing social influencers in fashion marketing and their fashion-oriented referral behavior. In the course of the paper, ten different factors are described and empirically tested, characterizing three different clusters of social influencers: the fashion superspreaders, the narrative fashion experts and the helpful friends. A comprehensive understanding and better management of WOM referral behavior implies the in-depth analysis of its conditions and drivers as well as the identification of those customers with the highest social influence potential and value. According to Columbia voting studies, social influence is related to “who one is,” “what one knows” and “whom one knows”. “Who one is” and “what one knows” affect the individual capital that results from several demographic, psychographic, and personality variables. The importance of "whom one knows" was subdivided into the idea of accessibility – addressing an influencer’s central location in the networks in which he is embedded – and the idea that an "… individual may be influential not only because people within his group look to him for advice but also because of whom he knows outside his group". Thus, for the purposes of this paper, the WOM behavior and referral style of customers is to be related to the customer’s individual and social capital attributes: A customer’s individual capital includes a customer’s personality, knowledge, skills and abilities. Relating to a profound understanding of WOM communications, a customer’s social capital requires the existence of and the effects resulting from specific and sustained social relationships between consumers. In terms of a customer’s reference value, social capital addresses his social resources and is related to the effects of WOM referral behavior, such as the customer’s opportunity, motivation, and ability to disseminate WOM, as well as the scope, contents, and influence of the referral flows. To analyze the relevancy of different variables measuring individual and social capital to portray high social influence potential in a more aggregated sense, the dimensions of individual and social capital needed to be operationalized. Preparing the empirical test of our model, we used already existing and tested measures and generated further items resulting from exploratory inter-views resulting from exploratory interviews with marketing and fashion experts being asked what individual traits or social resources they associate with social influencers. The first version of our questionnaire was face validated twice using exploratory and expert interviews and pre-tested with 50 respondents to identify the most important and reduce the total number of items. The sample used in this study was defined as male or female German respondents, aged 18 years and older. A total of 480 interviews were conducted in the summer of 2007. Data were analyzed in three stages: First, the various dimensions underlying the individual and social capital of social influencers were uncovered by a factor analysis using the principal component method with varimax rotation.

THE EFFECT OF SOCIAL MEDIA UNIQUE RELEVANCE FEATURES (SMURF) ON BRAND PERCEPTION AND BEHAVIOR

Klaus-Peter Wiedmann,Sebastian Fritz,Sascha Langner,Steffen Schmidt 글로벌지식마케팅경영학회 2014 Global Marketing Conference Vol.2014 No.2

The main purpose of this study is to introduce and examine a multidimensional model of almost all relevant social media characteristics and their impact on brand perception and brand behavior. In order to incorporate social media’s high complexity we introduce our concept of SMURF and its related outcomes. Therefore we follow the original idea of Muniz and O’Guinn (2001) that define a brand community as a customer-customer-brand triad. Furthermore, we suggest an extension of their model that includes four dimensions covering all SMURF of a social media brand presence (SMBP), namely (1) customer-brand relation, (2) customer-customer relation, (3) customer-community relation and (4) customer-channel relation. For our defined core constituents of brand perception as well as for the essential elements of brand behavior already existing and tested reflective measures were used. Regarding the multidimensional construct of SMURF, the measurement instrument by Wiedmann, et al. (2013) was used. In detail, any SMURF core element was captured with one global item. Furthermore, any reflective and formative measures were specified to those brand and Facebook fan page which has been tracked most frequently by the respondent. The first contribution is to provide a multidimensional framework of value-based drivers of SMURF with special focus on an overall brand presence context. Second, the findings contribute to explain the consequences of social media attractiveness such as unique relevance features which provide a great brand appeal. In this study, customers who are strongly attracted to a brand fan page experience a high positive brand perception as well as a high positive brand behavior. Third, the empirical findings of the applied PLS-SEM approach indicate that customers have a specific motivation of being attracted and connected to a brand in a social media context.

SHOW ME YOUR RESPONSIBILITY, I´LL TELL YOU WHO YOU ARE: EXPLICIT AND IMPLICIT EFFECTS OF BRAND SUSTAINABILITY ON BRAND REPUTATION, PERCEIVED VALUE AND BRAND-RELATED INTENTIONS

Klaus-Peter Wiedmann,Evmorfia Karampournioti,Levke Louise Albertsen,Steffen Schmidt,Sascha Langner,Michael Schießl 글로벌지식마케팅경영학회 2018 Global Marketing Conference Vol.2018 No.07

During the last decades, consumers have become increasingly concerned about social and environmental issues (Cone, 2009; Kleanthous, 2011) and “want the brands they use to reflect their concerns and aspirations for a better world” (Bendell and Kleanthous, 2007, p. 5). Ethical and environmental consumerism has become a mainstream phenomenon in contemporary consumer culture (Doane, 2001; Low and Davenport, 2007) and consumers either reward or punish companies that stress or ignore the importance of social and environmental excellence (Grail Research, 2010). From a firm perspective, investing in activities promoting sustainable development is increasingly recognized as an important source of competitive advantage (Porter and Kramer, 2006) and demonstrates a differentiator in most of the industries. According to a study conducted by the United Nations Global Compact and Accenture nearly 97% of the participating CEOs see sustainability as important to their company’s future success (UN and Accenture, 2016). The main reason and motivation to take action in sustainability issues is not the potential for revenue growth and cost reduction but rather the enhanced performance of the brand, trust and reputation (Lacy et al., 2010). Hence, financial rewards seem not to be the prioritized key driver for sustainability-oriented actions, since most companies are not able to explicitly quantify the benefits of their activity (UN and Accenture, 2016). But even though ethical and environmental issues have become an essential component for the evaluation and selection of brands and potential consumers may care about ethical issues, they are unlikely to compromise on traditional product attributes, such as value, quality, price, and performance (Chen and Chang, 2012). Accordingly, examining the influence of a brands sustainability orientation - as perceived by consumers - on brand related factors such as brand reputation and perceived brand value is of special importance for marketing research and practice. For that reason, the present paper examines the effect of brand sustainability on brand reputation and customer perceived value of a brand. Therefore, a measurement instrument was developed, that considers implicit and explicit pathways of human information processing and thus combines conscious and unconscious evaluations of a brands sustainability. Finally, the transfer from a positive customer evaluation to brand performance in terms of brand-related perception and brand-related behavior is examined.