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A Simulation Tool for Service Visualization and Service Evaluation
Takeshi Tateyama,Satoshi Mikoshiba,Ryosuke Chiba,Kentaro Watanabe,Yoshiki Shimomura,Seiichi Kawata (사)한국CDE학회 2010 한국CAD/CAM학회 국제학술발표 논문집 Vol.2010 No.8
One of the main problems in service engineering which is a new academic fields is how to evaluate complex services designed based on he concept of service engineering. Though service flow simulation is promising and necessary to evaluate complex services, there are few effective software tools to simulate and evaluate services. In this paper, the authors propose a service flow simulation method using scene transition nets (STN) that is a graphic modeling and simulation method for discrete-continuous hybrid systems. This method visualizes discrete flows of services and temporal changes in the values of customer satisfaction and various other variables of service models. The experimental results of simulation of an online DVD rental service have showed the availability of our method.
Kazuhiro Oki,Yusuke Kurita,Kentaro Watanabe,Ryosuke Chiba,Yoshiki Shimomura (사)한국CDE학회 2010 한국CAD/CAM학회 국제학술발표 논문집 Vol.2010 No.8
Recently, economic conditions have been worsening and the structure of industry has been changing dramatically. To cope with this condition, a highly creative service has become important topic since its creative contents are one of the effectiveness ways to differentiate a firm’s services from those of its competitors. However, there have been only few studies that directly support the creation of new service contents, e.g., a design support system for service by using information-processing technology. In this paper, we propose a design support system for service with the aim of fulfilling target customer requirements by using the knowledge of different service’s business.