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Reform of the Indonesian Civil Service: Looking for Quality
Prijono TJIPTOHERIJANTO 한국유통과학회 2018 KODISA ICBE (International Conference on Business Vol.2018 No.-
In Indonesia, as in many developing countries, allowances and in-kind benefits play a substantial role in remunerating public sector employees, which is why determining the right balance between pay and benefits, and allowance is very important. Important aspects toward restoring trust in government among others are the role of leadership in building the credibility of reforms implemented after 1988 in Indonesia. Since the Reformation Era, the objectives are improving democratic and local governance, moving governance closer to the people, and strengthening transparency and accountability of the government, and the role of bureaucracy. With respect to civil services, it is very important to develop a modern and efficient government system. In Indonesia, civil service reform is needed to sustain the important institutional reform result achieved over the last 20 years in various sectors and policy areas and to further consolidate Indonesia as a progressing to become middle income country. However, in all reforms activities, the role of leadership will be key in building the credibility of new reforms, providing the populace with an overall vision of a future, in which government earns and fully merits citizen confidence, and helping to commit different socio-economic actors and resources to this long-term goal.
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Susanti Kussusanti,Prijono Tjiptoherijanto,Rizal Edy Halim,Asnan Furinto 한국유통과학회 2019 The Journal of Asian Finance, Economics and Busine Vol.6 No.1
The purpose of this research is to examine the effect of informational justice on post-recovery satisfaction, and the effect of post-recovery satisfaction on behavioral intentions in e-commerce, including further investigate the moderating effect of service failure severity. Using quantitative method, the population of this research are online customers in Indonesia, with non-probability sampling that will be done by purposive sampling method based on predetermined criterias, which are customers who were doing transactions in the Business to Consumer (B2C) online sites, experienced service failure in the last 6 months, submitted a complaint, and received a response. Sample of 317 online customers were gathered and analyzed using the Structural Equation Modeling. The results of this study indicated that 5 hypothesis are supported with data. As a conclusion, informational justice and post-recovery satisfaction has positive effect, while service failure severity acts as a moderator between post-recovery satisfaction and behavioral intentions. As a managerial implication, online store management needs to ensure the informational justice to make a post-recovery satisfaction. Therefore, online store management needs to ensure the informational justice to make a post-recovery satisfaction, increase repurchase and positive e-word of mouth intention, also work harder to recover services, especially in high service failure severity condition.
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Erna S. IMANINGSIH,Prijono Tjiptoherijanto,Ignatius HERUWASTO,Daniel Tumpal H. ARUAN 한국유통과학회 2019 The Journal of Asian Finance, Economics and Busine Vol.6 No.2
The study aims to analyze the influence of egoistic, altruistic and biospheric value on green functional benefit, green monetary cost, green satisfaction and green loyalty. The study analyzes the effect of green functional benefit and green monetary cost on green satisfaction and green loyalty, as well as green satisfaction on green loyalty. The study employs quantitative methods with customers who have green brand purchase experience in Indonesia. Non-probability sampling was conducted using purposive sampling method based on predetermined criteria, which are customers who have already purchase and use green brand products. A total of 402 samples were analyzed using Structural Equation Modelling. The result shows that the data support hypotheses on egoistic and biospheric value, hypotheses on green functional benefit effect to green satisfaction and green loyalty, as well as green monetary cost effect to green loyalty. The other hypotheses are not supported by data. As a conclusion, it is egoistic and biospheric value that has positive effect on green loyalty, while green functional benefit and green monetary cost act as mediation between the value orientation and green loyalty. As managerial implication, green brand marketing strategy should incorporate egoistic and biospheric values in messages in advertising and promotion.
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