http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
EXTRACTION OF SERVICE DESIGN ITEMS IN RESTAURANTS BY THE SENTENCE COMPLETION TEST
Natsuki Kato,Toshiki Yamaoka 대한인간공학회 2012 대한인간공학회 학술대회논문집 Vol.2012 No.5
Introduction : Also in ergonomics, research of service is very important. But a research of the service design is seldom still done. Methods : The questionnaire survey was done to clarify the factors of "the service of restaurants for people to go to", and "the service of restaurants for people not to go to." This questionnaire was surveyed using sentence completion test. Results : The factors were extracted and the service design items were structured. The items were classified into three categories. Finally, the nine design items were extracted. Conclusions : The service design items such as Satisfaction, Expectation, Atmosphere and so on were extracted.