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요양보호사의 전문성, 직무소진이 서비스 질에 미치는 영향
서보람(Suh, Bo-Rahm),최명주(Choi, Myeng-Ju),정인기(Chung, In-Ki) 대한고령친화산업학회 2019 대한고령친화산업학회지 Vol.11 No.2
목적 : 본 연구는 요양보호사의 전문성, 직무소진이 서비스 질에 미치는 영향을 분석한 후, 서비스 질을 높이기 위한 실천 및 정책적 방안을 마련하기 위한 목적을 가지고 있다. 연구방법 : 본 연구에서는 인천, 경기 지역 요양시설에 근무하는 요양보호사를 대상으로 설문조사를 실시했으며 조사 기간은 2018년 3월부터 7월까지였고 총 180명이 응답하였다. 설문조사의 측정도구는 서비스질, 전문성, 직무소진이었으며 선행연구에서 신뢰도가 검증된 도구를 사용하였다. 분석방법은 빈도분석, 신뢰도분석, 기술통계분석, 다중회귀분석을 실시하였다. 연구결과 : 전문성 중 직업소명의식은 서비스 질의 하위변수 대부분에, 준거조직활용은 유형성에 정적 영향을 미치고 있었다. 직무소진 중 성취감 결여는 서비스 질의 모든 하위변수에, 정서적 고갈, 비인격화는 서비스 질 하위변수 중 일부분에 부적 영향을 미치고 있었다. 결론 : 본 연구는 요양보호사의 전문성, 직무소진이 서비스 질에 미치는 영향을 분석하여 요양보호사의 서비스 질을 향상시킬 수 있는 방안을 마련하고자 하였다. 이는 요양보호사들의 전문성 확대, 직무만족과 서비스를 받고 있는 노인들의 삶의 질 향상에 영향을 미칠 것이다. Objective : This study aims to analyze the effects of care workers professionalism and their job burnout on the quality of their service so as to prepare practical and policy measures aimed at enhancing the quality of their service. Methods : An effective 180 care workers from nursing facilities in the area of Incheon and Gyeonggi-do were sampled to survey them. The survey was conducted from March to July 2018. The survey s measuring tools were service quality, professionalism, and job burnout, and the tools that proved their reliability in previous studies were used. The analysis methods were frequency analysis, reliability analysis, descriptive statistical analysis, and multiple regression analysis. Results : The analysis of survey results revealed that, all sub variable of professionalismhad positive effects on such subordinate variables of service quality. Of subordinate variables of job burnout, a lack of sense of achievement had negative effects on all subordinate variables of service quality. Conclusion : This study sought to analyze the effects of care workers professionalism and their job burnout on the quality of their service so as to prepare measures aimed at enhancing the service quality of care workers.
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鄭仁基,吳基卓 嶺南大學校 工業技術硏究所 1989 연구보고 Vol.17 No.2
Experiments were performed to investigate the axial distribution of the heat transfer rates in separated, reattached, and redevelopment regions behind a backward-facing step in a flat rectangular duct. The flow arriving at the step was two dimensional and hydrodynamically developed. The bottom wall of the duct was maintained at a uniform temperature, while the other walls were adiabatic. Measurements of the reattachment length and the local heat transfer rate were made by using the oil lampblack and naphthalene sublimation techniques, respectively. Reynolds numbers, based on the step height, varied from 890 to 16,700, and the step height took on values of 5, 7.5, 10 and 15mm. It was found that the reattachment length was as long as 5∼8 times of a each step height, and the maximum heat transfer was occured right before the point of reattachment. An empirical equation was also proposed for the maximum local Nusselt number as a function of Reynolds number.
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金壽淵,文晟基,鄭仁基 嶺南大學校 工業技術硏究所 1986 연구보고 Vol.14 No.2
For the refrigeration system using the reversed Carnot cycle, maximum conditions of effectiveness and available energy output are studied with taking account of the heat transfer between heat sources and the cycle, and of the heat loss due to heat leakage into the cold heat source. The extremum of the effectiveness exists for the variables T₁and T??. Therefore, the desirable results in engineering applications that available energy output is not zero under maximum condition of the effectiveness are obtained. In addition, the extremum of the available energy output does not exists for the variable T₁a but for the variable T??. As the heat loss increases, the availible energy output and the effectiveness decrease, the regions of T₁and T?? where the refrigeration system is possible to operate become smaller.
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