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- 저자 : 송하승(Haseung Song) (검색결과 1 건)
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소비재 제품의 사용자 경험 인증 평가를 위한 평가 체계 개발 및 검증
송하승(Haseung Song),방성환(Seonghwan Bang),김정연(Jeongyeon Kim),반상우(Sangwoo Bahn) 대한인간공학회 2019 大韓人間工學會誌 Vol.38 No.2
Objective: This study aims to develop a user experience evaluation framework to enable evaluation of user experience on various customer goods. Background: Lack of resources and capabilities to improve the quality of the user experience has made it difficult for small and medium-sized businesses to develop user-centered products. An effective user experience evaluation framework is needed to effectively support small and medium-sized businesses. Method: The evaluation framework of this study was developed through the following steps. Firstly, we collected and structured product components of various product groups systematically according to user experience characteristics. Then, we gathered and organized core user experience elements based on a number of user reviews and previous related studies. And, we matched up product component with user experience element according to core user experience attributes of each product component. Additionally, we collected and selected major tasks and scenarios that is frequent and critical when using the product. Lastly, we developed user experience evaluation forms by matching product components, user experience element, major tasks, and scenarios. Results: A user experience evaluation framework and forms were developed by collecting more than 45 research studies and 4685 user experience elements. Based on the evaluation framework developed over four years, 161 users and 54 experts evaluated 143 kinds of products. Based on the evaluation results, the evaluation framework developed in this study was verified and validated its effectiveness. Conclusion: We have developed a user experience evaluation framework that can evaluate the user experience of various customer goods and it was effective in finding the factors that have a great influence on the usability and user experience of the customer goods. Application: It is expected that the user experience evaluation framework developed in this study could be applicable to the development of a certification system to effectively reflect and improve the user experience quality of consumer goods.
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