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나은화(Eun Hwa Ra),노형봉(Hyung Bong Ro) 한국품질경영학회 2001 품질혁신 Vol.2 No.1
This study considers the one-stop service in hotels, which is important in enhancing the customers` satisfaction. At first, the general framework of the one-stop service systems of hotels is discussed. Then the brief survey for the four domestic hotels has been made on this. The first three hotels were successful, but the other one was not. Form the results of the survey, examined are the positive effects of the implementation of the one-stop service to competitive priorities (cost, time, flexibility, quality), and the barriers for it are also drawn out. Finally, the critical strategies for implementing successfully the one-stop service are discussed.