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RISS 인기검색어
- 검색키워드
- 저자 : 김희겸(Kim Hee-kyeum) (검색결과 1 건)
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김희겸(Kim Hee-kyeum),신민철(Shin Min-chul) 경기연구원 2010 GRI 연구논총 Vol.12 No.3
The purpose of this study is to analyze the relation between evaluated substantive performance and citizens' cognitive performance and verify the relationship between these performance concepts. This study utilized the BSC system of Bucheon to compare differences in the internal appraisal results and citizens' appraisal results by divisions. The study analysis showed that it was difficult to find a high level of relation between officially evaluated performance and citizens' cognitive performance. In particular, this study verified a different level gap existing in the minds of public servants and citizens by the tasks and characteristics of a division. Also, the fact that there was less difference in deviation in internal evaluation of divisions compared to deviation of the citizens' evaluation of divisions showed that BSC evaluation was considerably more affected by the cognitive performance appraised by citizens. The finding shows that in the long term, performance should be separated to accountability to citizens and managerial efficiency to establish a strategically designed performance evaluation system according to the purpose of measurement.
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