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      • Video tutorials for QM tools as an instrument for resource-efficient knowledge transfer while maintaining the quality of the results

        ( Jane Worlitz(m. Sc) ),( Stefan Peplowsky ),( Anne Stabler ),( Ing Ralf Woll(prof. Dr. ) ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2

        Because of the increasing importance of computer skills for the professional life it is important to train the practical appliance of quality tools by using software during the study. The different levels of knowledge of the students concerning their software skills bear the challenge of regarding these distinctions. The aim of this research is to verify the applicability of video tutorials for the improvement of software skills. Video tutorials will be tested as teaching material of self-regulated learning. Approach The analysis was carried out in four steps. The first step determined the level of computer skills of German adolescents and the impact those skills have on the universal apprenticeship. The self-regulated learning as a concept to even out missing knowledge is being explained in the second step. Furthermore examples such as action learning are being presented. The attention however is focused on the concept of e-learning and especially on video tutorials because it is a concept of self-regulated learning that was tested in this research. The third step of the research implies the development of the video tutorial prototype that was used in this study. The first part of that section describes criteria of how to design a video tutorial. Those criteria were identified from literature research. In the second part of the section prototypes were developed. The created video tutorials were tested in the fourth step of the research. 65 students were parted in two groups and asked to work on an assignment concerning the use of quality tools in Microsoft Excel. One group used video tutorials and the other group was guided by a teacher. Before and after the assignment the students were asked to fill out a survey. The first survey contained questions of how the students estimate their Microsoft Excel skills. In the second survey the students were asked to evaluate the aid they had to help fulfilling the assignment. Furthermore the time to solve the task and the results were recorded.

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