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Process based system models - a stakeholder based improvement philosophy
( Raine Isaksson(phd) ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2
Background The process approach is included in many improvement philosophies such as Six Sigma and Lean Management. Still, it seems that it has not been used to its full potential with many organisations having low process maturity. Visualising processes, stakeholder needs and opportunities could support the introduction of the process approach as a start for process based improvement. Purpose The purpose with this paper is to propose and to demonstrate the use of a process based system model. Methodology The starting point is in previous research on process based system models. A chosen model is reviewed and modified. The reviewed model is then tested in using it to describe global processes of providing accommodation and the sub-processes of producing cement and concrete. Findings The findings consist of proposed process models for detecting and realising opportunities for improvement. Results from the review of the process of providing accommodation indicate that the models can be used to detect opportunities. Practical implications The results provide a concept for visualising change and change elements. Originality/value The paper provides insights into process based improvement work and in synergies between quality and sustainability.
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