觀光호텔 支配人의 리더십 類型이 自矜心과 職務成果에 미치는 影響에 관한 硏究 = (A) Study on the effects of hotel managers' leadership on employees' self-esteem and job performance

다국어 초록 (Multilingual Abstract)

This study is started with some assumptions that general managers' leadership in tourist hotel may affect employees' internal self-esteem and external job performance. This study is concerned with finding a solution to some managerial problems from the present difficult environments of hotel administration by improving service qualities.
Until now from the start of so called IMF crisis, a lot of hotels in Korea have been meeting with keen competition to one another due to the new entrance of national St international big investors and various changes of customer needs. On the complicated and dynamic environment of hotel industry, top managers control the core competent parts by way of resolute restructuring and out-sourcing in order to overcome the hardest managerial conditions and the danger of dishonored check. This weakened the service qualities. In addition, the system of compulsory hiring managers was changed to voluntary items on laws for the promotion of tourism. So, workers participating in the field of tourism should give much play to personal capabilities so as to win their own existing values. Under these hard environments, the necessity of this research is presented from the judgement of requiring the excellent leadership of hotel managers to progress hotel employees' job performance and to give internal self-esteem to workers.
In order to grasp the theoretical base of this study, the existing research results published since 1970's were examined in the areas of leadership, self-esteem, job performance and quality of hotel service.
The model of this study assumes the workers' self-esteem. as a key dependent variable. The types of leadership are selected as independent variables. The characteristics of hotels are regarded as affecting variables. Job performance factors are considered as result variables.
Based on the precedent research, the transformational leadership factors are chosen as follows: charisma, individualized consideration, intellectual stimulation on the questionnaire. The transactional leadership factors include contingent rewards and management-by-exception. Self-esteem factors are made up the sense of recognition,
self-confidence and faith.
Job performance factors consist of the sense of responsibility, professional sense, etiquette, and the abilities of managing crisis and transmitting informations.
Sample subjects used in this study were 367 employees working at 36 hotels locating in Cheju-do.
The data from this survey were analyzed by using various statistical techniques such as frequency tables, factor analysis, correlation methods, multiple-regression and structural equation analysis.
The results from the analyses are summarized as follows:
First, among those factors of transformational leadership, the charisma variable significantly influences on the subordinates' self-esteem.
Second, employees' self-confidence has a significant impact on their job performance.
Third, general managers' leadership styles in tourist hotels affect not only on employees' self-esteem but also on their job performance.
Fourth, the hotel scale is served as a moderating variable to the relationship between hotel managers' leadership styles and employees' self-esteem.
Fifth, another moderating variable influencing the relationship between self-esteem and job performance is employees' voluntary participation.
General managers should set rules and standards for their employees in order to improve their abilities. They should provide visions and missions of hotel business for their employees to follow, and inspire subordinates self-esteem by themselves. These changes of general managers' administrational paradigm are needed to receive respects and faiths from employees.

목차 (Table of Contents)

• 목차 = ⅰ
• ABSTRACT = ⅴ
• 第Ⅰ章 序論 = 1
• 第1節 問題의 提起 = 1
• 第2節 硏究의 目的 = 4
• 第3節 論文의 構成과 硏究方法 = 5
• 第Ⅱ章 理論的 考察과 先行硏究 = 7
• 第1節 理論과 先行硏究 = 7
• 1. 리더십 이론의 변천 = 7
• 2. 변혁적·거래적 리더십에 관한 선행연구 = 24
• 第2節 自矜心과 職務成果 = 26
• 1. 自矜心 = 26
• 2. 職務成果 = 29
• 第3節 호텔 特性과 支配人의 리더십 = 31
• 1. 관광호텔 서비스의 특성 = 31
• 2. 관광호텔 지배인의 리더십 = 39
• 第Ⅲ章 硏究의 設計 = 49
• 第1節 硏究模型의 設計 = 49
• 第2節 假說의 設定 = 50
• 第3節 變數의 操作的 定義 = 57
• 第4節 硏究資料 및 分析方法 = 58
• 第Ⅳ章 實證的 分析 및 論議 = 64
• 第1節 變數에 대한 信賴性 檢證 = 64
• 第2節 變數에 대한 妥當性 檢證 = 65
• 第3節 假說의 檢證 = 69
• 第4節 分析의 要約 및 論議 = 80
• 第Ⅴ章 結論 = 87
• 第1節 硏究의 要約 및 結論 = 87
• 第2節 硏究의 示唆點 및 限界 = 92
• 國內 參考 文獻 = 95
• 國外 參考 文獻 = 99
• 설문지 = 104