지식산업센터 종사자의 만족도 영향요인에 관한 연구 = Factors influencing the satisfaction of the users in knowledge industrial center|RISS 상세보기

다국어 초록 (Multilingual Abstract)

The government legalized the system related to the supply of apartment plants which can be located in Seoul metropolitan areas, based on Seoul Metropolitan Area Readjustment Planning Law of 1997, in order to transform manufacture-centered industrial structure into advanced industry-centered structure. With the 「Law of Industry-Intensive Facilitation and Plant Establishment」integrated and revised on July 2003, apartment plants were be replaced by knowledge industry center mainly in Seongnam, Bucheon, Suwon, and Anyang in Seoul metropolitan areas as well as Guro-gu, Yeongdeungpo-gu, Seongdong-gu in Seoul cities. Since then, apartment plant supply began to be made.
In the era when 20 years have passed since knowledge industry centers were supplied as the government's policy of Seoul Metropolitan areas, such an industry undertakes multi-roles to reinforce the local economy, readjust urban environments and heighten the industrial structures as well as to create jobs. In recent years, knowledge industry centers are in the trend to be developed, targeting each various area such as self-sustained district of new town in the development project zone or urban stations sphere of influence, rather than regeneration project of industrial complexes such as Seoul digital industrial complexes. Nonetheless, most precent studies conducted the substantial analysis of satisfaction of those who work in knowledge industry centers, targeting Seoul digital industrial complexes where industrial complexes were redeveloped.
In this regard, the research study is going to conduct the substantive case analysis of satisfaction of those who work in each location of knowledge industrial centers in Gyeonggi province where development has recently been facilitated- by classifying locations into planned location and footloose location. Plus, the study is going to present the influences on satisfaction of those in knowledge industrial centers through an analysis of satisfaction according to each work type. Finally, the study is going to conduct a comparative analysis of the two locations to provide the policy suggestions on the facilitation of knowledge industrial centers.
The substantial analytic results of the study are as follows. First, according to the comparative analysis of influences and factors of each location type, knowledge industrial centers of footloose location type showed that the factor of exterior environments had a tremendous influence on the satisfaction of those in such centers. Meanwhile, the planned location type showed that the factor of interior facility assumed the added weight on the influence on satisfaction of those in such centers. It is considered that the background of such results was caused by each different spatial location environment that led to the contrasting measurement of the added weight influencing satisfaction of residence.
Subsequently, the comparative analysis of evaluation variables revealed that the factor of maintenance and management assumed the contrasting added weight of variables according to planned and footloose locations. In the case of footloose location, operation and maintenance system had a great influence, while in the case of planned location, interior security environments exerted the most greatest influence. Regarding the factor of interior facilities, it was revealed that footloose location was greatly influenced by welfare facilities, and planned location was greatly influenced by convenient facilities. The factor of exterior environments showed very contrasting results according to each location type. In the case of planned location, accessibility to road and markets were measured as the variables to have an important influence on the factor of exterior environment.
Second, according to the comparative analysis of influences and factors of each work type, office and technology work showed that the factor of exterior environment had a great influence on satisfaction of those in knowledge industry centers. Meanwhile, it was confirmed that in the case of R & D (research and Development) and any other service works, the factor of interior facilities assumed the greatest added weight on the influences on satisfaction of those in such centers. It is considered that such results were caused by the preference of various sorts of interior facilities among those who take charge of R & D and any other service works in interior environment of knowledge industry center. Establishing exterior relations such as business trip, one of relative work characteristics, in addition to activities in knowledge industrial centers, was determined greatly by exterior environments, it was considered. In the case of maintenance and management, R & D and any other service works were not statistically significant, but only office and technology work was significant, proving the low weight of importance compared with interior facilities or exterior environments.
Subsequently, there was the comparative analysis of evaluation variables. The results revealed that office and technology work assumed the important ratio on operation and management system, convenient facilities, and density of same work types, while, R & D work put much weight on operation and management system, welfare facilities, and public transportation convenience. In the case of any other service works, interior security environment, convenient facilities and accessibility to markets exerted the important influence on satisfaction. This evidences that there is a sharp difference in variables influencing satisfaction, according to the characteristics of work types.
Lastly, there was the comparative analysis of each location type and work type. In the case of maintenance and management, establishing an efficient operation and management system is indispensible for promoting knowledge industry centers, irrelevant of each location and work type. Meanwhile in the case of each location type, there is somewhat difference in important factors. In other words, it was identified that establishing the factor of exterior environment, for example, the factor in relation to accessibility to roads is very important in planned location compared with footloose location. Planned location which is built outside cities can relatively involve a restriction on accessibility to roads. Thus, a conclusion was drawn that such a restriction is a factor to be considered most important in the process of establishing planned location.
Next, there is a stark difference according to work types. In the case of interior facilities, it was concluded that R & D work placed the impotance on welfare facilities; office and technology work on convenience facilities; and any other service works placed the importance the two facilities. This is interpreted as the result of the characteristics of relevant works reflected. Judging that R & D and any other service works consider accessibility to markets important; and office and technology consider density of same work types important in exterior environments, it is anticipated that choosing work types suitable for given exterior environments is of significance.
Other adopted variables were classified as key factors that must always be considered, regardless of location or work types, when building knowledge industry centers, for such variables are important in common.
Based on the analytic results of the study, it was found that there is an obvious difference in importance of interior facilities and exterior factors perceived by those who work in planned location-centered knowledge industry center, footloose location-centered knowledge industry center; office and technology, R & D, and any other service workers. In conclusion, the study, thus, emphasizes that public and private sectors need to consider the important results drawn in the study, when rebuilding or remodeling knowledge industrial centers in the future.

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