정신보건사회복지사의 이차적 외상스트레스가 직무만족에 미치는 영향 : 자아탄력성과 사회적 지지의 조절효과를 중심으로 = The effect secondary traumatic stress of mental health social worker has on job satisfaction : Focused on moderating effect of ego-resiliency and social support

다국어 초록 (Multilingual Abstract)

The mental health social worker, with the intrinsic characteristic that provides the service by becoming the mediator him or herself, according to job satisfaction and commitment it significantly affects the effect of mental health service and service of client. The secondary traumatic stress that mental health social worker experiences during the process of providing service to clients that have experienced trauma leads to exhaustion declining the job performance ability that not only does it lower the service quality but also cause depression or chronic anxiety which becomes one of the reason to change jobs.
During the process that mental health social worker support clients that have experienced small or big traumatic experience in the community mental health site, considering that it's high risk job in post-traumatic stress disorder by secondary traumatic experience, the research is very necessary. However, the research on secondary traumatic stress that is experienced during the process that mental health social er provides service to clients.
This research, identifies the effect of secondary traumatic stress of mental health social worker, who s at community social mental health site, has on job satisfaction and look into moderating effect to see if ego-resiliency and social support is possible as protecting factor in relations of secondary traumatic stress and job satisfaction.
This research performed mail survey for 3 weeks from Sept. 1st to Sept. 21st, 2012 targeting mental health social worker that works in 38 mental health center such as SeoulㆍGyeonggiㆍIncheonㆍChungchung region and such, using 285 mails excluding 13 mails that had insufficient survey answers from 298 returned survey mails for the final analysis. With the collected data performed frequency analysis and descriptive statistical analysis, reliability analysis, factor analysis, t-test, ANOVA, correlation analysis, multiple regression analysis, and hierarchical regression analysis by using SPSS 18.0 for Window.
The main research result that is revealed in this research is as followed.
First, the job satisfaction of mental health social worker, ego-resiliency, social support showed to be higher than average level, and the secondary traumatic stress shown to be lower than average.
Second, in the correlation of job satisfaction and main variable the higher age and education, in case of single, 1st level mental health social worker, the less number of workers, lower the secondary traumatic stress, and higher ego-resiliency and social support is the job satisfaction shows to be high.
Third, job satisfaction showed meaningful difference according to age, education, marital status, license rank, current center work experience, and employment number, also secondary traumatic stress showed meaningful difference according to gender and employee number. ego-resiliency showed meaningful difference in age, final education, marital status, license grade, current center work experience, and employee number, also social support showed meaningful difference only in number of employees.
Forth, secondary traumatic stress, ego-resiliency and social support shows to have meaningful effect on job satisfaction; also, the lower secondary traumatic stress is and the higher ego-resiliency and social support is the job satisfaction showed to he higher.
Fifth, the ego-resiliency on secondary traumatic stress and job satisfaction shown to have moderating effect. The higher secondary traumatic stress is the job satisfaction shows to be low in all high ego-resiliency group and low ego-resiliency group. However, the low ego-resiliency group shown to have low level of job satisfaction decreasing than high ego-resiliency group. The social support shows main effect on secondary traumatic stress and job satisfaction but doesn't show moderating effect. Such shows meaning that negative effect of job satisfaction by social support doesn't change by social support.
Through such research result the undertone and proposal of this research is as followed.
First, the secondary traumatic stress that mental health social workers experience not only cause the negative emotions and behavioral change but also become the reason the reason for leaving mental health site. Therefore, it is meaningful that awareness was drawn out from understanding the secondary traumatic stress that mental health social workers experience also definite and continuous interest is needed to prevent such.
Second, in relations with job satisfaction and the secondary traumatic stress of mental health social worker it is proven that ego-resiliency is an important adjustment variable it is meaningful that the measures that can ease the negative effect on job satisfaction of secondary traumatic stress was sought.
Third, although the social support shown to have no moderating effect between secondary traumatic stress of mental health social worker and job satisfaction, social support is very important resource therefore it is necessary to strengthen it.
Fourth, because community mental health center is a place with environmental characteristics that causes secondary traumatic stress it is necessary to seek management measures that can ease the environmental characteristic. Lack of mental support, low wage, weak job environment, and such effects job satisfaction and the effort to improve the working condition and environment of community mental health center is needed.

목차 (Table of Contents)

• 제1장 서 론 1
• 제1절 연구의 필요성 1
• 제2절 연구의 목적 및 연구문제 6
• 제2장 이론적 배경 8
• 제1절 이차적 외상스트레스(Secondary traumatic Stress) 8
• 제2절 외상과 직무만족 14
• 1. 직무만족의 개념 14
• 2. 외상과 직무만족 16
• 제3절 외상과 자아탄력성 18
• 1. 자아탄력성의 개념 18
• 2. 외상과 자아탄력성 19
• 제4절 외상과 사회적 지지 21
• 1. 사회적 지지의 개념 21
• 2. 외상과 사회적 지지 22
• 제5절 자아탄력성과 직무만족, 사회적 지지 24
• 1. 자아탄력성과 직무만족 24
• 2. 사회적 지지와 직무만족 26
• 제6절 사회복지사 직무만족에 영향을 미치는 인구사회학적 요인 27
• 제3장 연구방법 30
• 제1절 연구모형 및 연구가설 30
• 1. 연구모형 30
• 2. 연구가설 30
• 제2절 연구대상 및 자료수집방법 31
• 제3절 조사도구 32
• 1. 직무만족 척도 32
• 2. 이차적 외상스트레스 척도 33
• 3. 자아탄력성 척도 33
• 4. 사회적 지지척도 34
• 5. 인구사회학적 특성 34
• 제4절 자료 분석 방법 35
• 제4장 연구 결과 37
• 제1절 조사대상자의 인구사회학적 특성 37
• 제2절 주요변수의 특성 39
• 1. 주요변수의 기술통계 39
• 2. 주요 변수들 간의 상관관계 분석 40
• 제3절 인구사회학적 특성에 따른 주요 변수들의 차이 43
• 1. 인구사회학적 특성에 따른 직무만족의 차이 43
• 2. 인구사회학적 특성에 따른 이차적 외상 스트레스의 차이 45
• 3. 인구사회학적 특성에 따른 자아탄력성 차이검증 49
• 4. 인구사회학적 특성에 따른 사회적 지지 차이검증 51
• 제4절 가설의 검증 52
• 1. 정신보건사회복지사의 이차적 외상스트레스가 직무만족에 미치는 영향 52
• 2. 정신보건사회복지사의 자아탄력성이 직무만족에 미치는 영향 55
• 3. 정신보건사회복지사가 인지한 사회적 지지가 직무만족에 미치는 영향 56
• 4. 이차적 외상스트레스와 직무만족간의 관계에서의 자아탄력성의 조절효과 58
• 5. 이차적 외상스트레스와 직무만족간의 관계에서의 사회적 지지의 조절효과 60
• 제 5 장 결론 및 제언 63
• 제1절 연구결과 요약 및 논의 63
• 제2절 함의 및 제언 67
• 제3절 연구의 한계점 69
• 【참고문헌】71
• 【설문지】86