직장여성의 일/가정 갈등과 정서지능 및 감정노동이 행복감에 미치는 영향 = Effects of Working Woment;s Work/Family conflict, Emotional Inelligence, and Emotional Labor on Happiness

다국어 초록 (Multilingual Abstract)

The purpose of this study was to investigate effects of working women's work/family conflict, emotional intelligence, and emotional labor on happiness according to types of occupation. The subject of this study were 862 full-time female employees lived in Seoul, Gyeonggi province, Daejeon, and Chungbuk province. Data were analyzed by frequency, percentage, Cronbach's α, t-test, F-test, Scheffe post-hoc test, Pearson's correlation, and hierarchial regression through using SPSS 12.0 program.

The results of this study were as follows:
First, there were statistical differences in working women's work/family conflict according to their age, education level, occupation, and family structure.
Second, there were significant differences in working women's emotional intelligence according to their education level, occupation, and economic status.
Third, there were differences in working women's emotional labor according to their age and number of children.
Fourth, there were statistical differences in working women's happiness according to their spouses' occupation, education level, and economic status.
Fifth, in case of service/sales occupation, the more family-work conflict was indicated, the lower happiness working women perceived. On the other hand, the more use of emotion and internalized emotional labor women perceived, the higher happiness was perceived.
Sixth, in case of clerical occupation, the more family-work conflict was indicated, the lower happiness working women perceived. On the other hand, the more regulation and use of emotion working women perceived, the higher happiness was shown. However, there was little statistical effect of emotional labor on happiness to woman in clerical occupation.
Seventh, in case of management/professional working women, the result showed that the more family-work conflict was indicated, the lower happiness was perceived. On the contrary, the more use of emotion and internalized emotional labor women used, the higher happiness was perceived.
Eighth, use of emotion was the most important to predict working women's happiness relatively in service/sales occupation and clerical occupation. On the contrary, family-work conflict was the most important to predict working women's happiness in management /professional occupation.
As a result, this study suggested that effects of working women's work/family conflict, emotional intelligence, and emotional labor on happiness be understood and approached differently according to types of occupation. More especially, counsellors should consider types of occupation related to work/family conflict, emotional intelligence, and emotional labor for woman's happiness at the spot.

목차 (Table of Contents)

• Ⅰ. 서 론
• 1. 연구의 필요성 및 목적 1
• 2. 연구문제 6
• Ⅱ. 이론적 배경
• 1. 직장여성의 행복감 7
• 2. 직장여성의 일/가정 갈등과 행복감 9
• 3. 직장여성의 정서지능과 행복감 11
• 4. 직장여성의 감정노동과 행복감 14
• Ⅲ. 연구방법
• 1. 연구대상 19
• 2. 측정도구 20
• 3. 자료분석 24
• Ⅳ. 결과 및 해석
• 1. 조사대상자의 일반적 배경 25
• 2. 일반적 배경에 따른 직장여성의 일/가정 갈등, 정서지능, 감정노동, 행복감 27
• 3. 직장여성의 일/가정 갈등과 정서지능 및 감정노동이 행복감에 미치는 영향 34
• Ⅴ. 논의 및 결론
• 1. 요약 및 논의 44
• 2. 결론 및 제언 53
• 참고문헌 55