종합병원 종사자들의 감정노동과 전문직 삶의 질과의 관련성 = The Relationship of Emotional Labor with Professional Quality of Life in General Hospital Personnel

다국어 초록 (Multilingual Abstract)

Abstract

The Relationship of Emotional Labor with Professional Quality of Life in General Hospital Personnel



Park, Bu-Yeon
Advisor : Choi, Seong-Woo M.D, Ph.D
Department of Health science, Graduated School of Chosun university


Objective: This study was conducted to investigate the relationship between emotional labor and professional quality of life in general hospital personnel.

Method: This study is a cross-sectional survey set in 13 hospital in Gwangju-Jeonnam Province from February to March 2012. Data were collected using a self-reported structured questionnaire sent to a convenient sample of 456 hospital affair and outpatient clinic workers. participants were asked about emotional labor and their quality of life using modified questionnaires developed originally by Morris & Feldman, Brotheridge and Stamm, respectively. We performed the multiple linear regression analysis to determine the association between emotional labor and professional quality of life consisted of compassion satisfaction, burn out, and secondary traumatic stress.

Result : We received completed questionnaires from 320(70.2%) subjects excluding the response with missing values. The mean score of emotional labor, the variety of emotions, the frequency of emotions, surface acting and deep acting were 3.23, 3.09, 3.66, 3.42 and 3.66 respectively. The mean score of compassion satisfaction, burnout, and secondary traumatic stress in professional quality of life were 32.59, 25.57, and 8.44, respectively.
The emotional labour was negatively related with professional quality of life (β=-0.136,P=0.039). In multiple regression analysis adjusted for gender, age, position, and religion, surface acting of emotional labor was negatively correlated with Surface acting and compassion satisfaction (β=-0.952,P<0.001), but positively correlated with burnout (β=0.665,P <0.001), and secondary traumatic stress (β=0.328,P <0.001). Whereas, deep acting of emotional labor was positively associated with compassion satisfaction (β=1.512,P<0.001), but negatively associated with burnout (β=-0.922,P<0.001), and secondary traumatic stress (β=-0.444,P<0.001) of professional quality of life.

Conclusion : We need to intervene the emotional labour to improve the quality of life of personnel working for general hospital outpatient and administrative departments. The content of intervention might be composed of reinforcement of deep acting and control of surface acting affecting the professional quality of life.
key word: emotion labor, professional quality of life, deep acting, surface acting.

목차 (Table of Contents)

• 목 차
• 표 목 차 ⅲ
• Abstract ⅳ
• Ⅰ. 서 론 1
• A. 연구의 배경 1
• B. 연구의 목적 3
• Ⅱ. 연구방법 4
• A. 연구대상 및 자료수집방법 4
• B. 조사도구 4
• 1. 감정노동 4
• 2. 전문직 삶의 질 5
• C. 자료 분석방법 8
• Ⅲ. 연구결과 9
• A. 연구 대상자의 일반적 특성분포 9
• B. 연구 대상자의 감정노동 수준 11
• C. 일반적 특성에 따른 감정노동 수준 12
• D. 연구 대상자의 전문직 삶의 질 14
• E. 일반적 특성에 따른 전문직 삶의 질 수준 15
• F. 감정노동과 전문직 삶의 질과의 상관관계 17
• G. 감정노동이 공감만족에 미치는 영향에 대한 회귀분석 18
• H. 감정노동이 소진에 미치는 영향에 대한 회귀분석 20
• I. 감정노동이 이차성 외상 스트레스에 미치는 영향에 대한 회귀분석 22
• Ⅳ. 고찰 23
• Ⅴ. 요약 및 결론 27
• 참고문헌 29
• 부 록 34
• 감사의글 39