관계품질, 통합, 공급사슬민첩성 및 기업성과간의 관계

다국어 초록 (Multilingual Abstract)

The Purpose of this study is investigating relationship between relation quality, integration, supply chain agility and firms’ performance in supply chain management (SCM). Recently, SCM have emerged as strong approach in fierce and competitive business environment.
SCM is basically composed by many companies’ relationship and internal integration and supply chain integration among supply chain member companies. So the concept of relationship quality and integration is adopted in this study.
From literature survey trust and commitment in B2B transaction relationship are used as affecting factors for relationship quality in this study.
Also, market orientation and learning orientation as organizational culture are used as affecting factors for internal integration and supply chain integration in this study. Information sharing, physical flow integration and financial flow integration are used as affecting factors for supply chain integration.
Today’s marketplace is characterized by intense competitive pressures as well as high levels of turbulence and uncertainty. Organizations require agility in their supply chains to provide superior value as well as to manage disruption risks and ensure uninterrupted service to customers.
Research model is established from relationship quality, internal integration, supply chain integration and supply chain agility and firms’ performance.
From the empirical study of 106 Korean supplier companies in supply chain, relationship quality is affect by relational commitment and internal integration is affected by learning orientation.
Also, supply chain integration is affected by market orientation, information sharing, physical flow integration and internal integration and supply chain agility is affected by relationship quality, internal integration and supply chain integration. Finally, firms’ performance is affected by supply chain agility.
Through the use of the structural equation modeling technique, AMOS, it is shown that linkages exist between trust, relational commitment, learning orientation, market orientation, information sharing, physical flow integration, financial flow integration, relationship quality, internal integration, supply chain integration, supply chain agility, and firms’ performance.

Key Word: Supply Chain Management, Relationship Quality, Trust, Relational Commitment, Market Orientation, Learning Orientation, Internal Integration, Supply Chain Integration, Supply Chain Agility, Firms’ Performance

목차 (Table of Contents)

• 제 1 장 서론 7
• 제 1 절 연구배경 7
• 제 2 절 연구목적 및 방법 9
• 제 3 절 논문의 구성 10
• 제 2 장 문헌연구 12
• 제 1 절 관계품질 12
• 1. 관계마케팅에서 관계품질 12
• 2. 신뢰 19
• 3. 관계몰입 21
• 제 2 절 시장지향성과 학습지향성 28
• 1. 시장지향성 28
• 2. 학습지향성 31
• 3. 시장지향성과 학습지향성 및 성과 32
• 제 3 절 통합 35
• 1. 공급사슬 관리에서 통합 36
• 2. 내부통합 40
• 3. 공급사슬통합 41
• 제 4 절 공급사슬민첩성 49
• 1. 민첩성 49
• 2. 공급사슬민첩성과 성과 52
• 제 5 절 공급사슬관리에서 기업성과 55
• 제 3 장 연구모형 및 가설 설정 59
• 제 1 절 연구모형 59
• 제 2 절 연구가설 설정 61
• 1. 거래관계 품질에 관한 가설 61
• 2. 학습지향성과 시장지향성 그리고 통합에 관한 가설 63
• 3. 공급사슬 통합에 관한 가설 64
• 4. 내부통합과 공급사슬통합에 관한 가설 65
• 5. 관계품질, 내부통합, 공급사슬통합과 공급사슬 민첩성에 관한 가설 66
• 6. 공급사슬 민첩성과 기업 성과에 관한 가설 68
• 제 3 절 변수의 조작적 정의 및 측정 항목 69
• 1. 거래 기업간 신뢰에 관한 조작적 정의 및 측정 항목 69
• 2. 관계몰입에 관한 조작적 정의 및 측정 항목 70
• 3. 관계품질에 관한 조작적 정의 및 측정 항목 70
• 4. 시장지향성에 관한 조작적 정의 및 측정 항목 71
• 5. 학습지향성에 관한 조작적 정의 및 측정 항목 72
• 6. 정보공유에 관한 조작적 정의 및 측정 항목 73
• 7. 물리적 흐름 통합에 관한 조작적 정의 및 측정 항목 74
• 8. 재무적 흐름 통합에 관한 조작적 정의 및 측정 항목 75
• 9. 내부통합에 관한 조작적 정의 및 측정 항목 75
• 10. 공급사슬통합에 관한 조작적 정의 및 측정 항목 76
• 11. 공급사슬 민첩성에 관한 조작적 정의 및 측정 항목 77
• 12. 기업성과에 관한 조작적 정의 및 측정 항목 78
• 제 4 장 실증분석 79
• 제 1 절 자료의 수집 및 조사 대상 기업의 일반적 특징 79
• 1. 자료의 수집 79
• 2. 조사 대상 기업의 일반적 특징 80
• 제 2 절 측정도구의 타당성 및 신뢰성 분석 82
• 1. 타당성 분석 82
• 2. 신뢰성 분석 91
• 제 3 절 연구모형 및 연구가설 검증 92
• 1. 연구모형의 검증 92
• 2. 연구가설의 검증 95
• 3. 추가분석 98
• 제 4 절 분석결과에 대한 논의 100
• 제 5 장 결론 103
• 제 1 절 연구결과의 요약 103
• 제 2 절 연구결과의 시사점 104
• 1. 학문적 시사점 104
• 2. 실무적 시사점 105
• 제 3 절 연구의 한계와 향후 연구 방향 106
• 참고문헌 108

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