갈등관리가 조직몰입에 미치는 영향 : 사회복지기관을 중심으로 = Impact to belongingness in term of conflict management type of worker at welfare organization

다국어 초록 (Multilingual Abstract)

This dissertation is study about conflict management's types of workers at welfare organization. Many workers at welfare centers have performing at the diverse roles and affairs for the maintenance of proper function. Also, it caused some conflict between workers and staffs at the welfare centers. For the purpose of this matters, this study is aimed at finding proper conflict management type to solve discord at welfare centers.
This study attempted to this purpose as following:
First, it will find the both conflict management way and organization dedication based on operation type of social workers.
Second, it attempted to find impact to organization dedication through conflict management of workers at the social welfare organization.
This study obtained this result as following:
First, relationship between operation type and organization dedication figures differentiation of organization dedication following the operation type of social welfare organization workers. Also, relationship between operation type and conflict management, it appeared differentiation of both problem solution and conciliation following the operation type among the conflict management.
Second, impact of organization dedication from the conflict management, it is relate to problem solution, exaction, circumvention, compromise and concession.
Third, the highest impact among both conflict management and organization dedication, it is problem solution, and the other side, the lowest impact among that is avoidance.
From this result, we found that the organization that preferred problem solution have the favorable organization dedication as having a positive change.

목차 (Table of Contents)

• 제1장 서론 = 1
• 제1절 연구의 목적 = 1
• 제2절 연구의 범위와 방법 = 3
• 제2장 이론적 배경 = 5
• 제1절 갈등관리와 조직몰입 = 5
• 1. 갈등의 개념과 원인 = 5
• 2. 갈등모형과 갈등관리의 유형 = 14
• 제2절 조직몰입의 의의 = 24
• 제3절 연구분석의 틀 = 28
• 제3장 연구방법 = 30
• 제1절 조사 설계 = 30
• 1. 조사대상 및 분석방법 = 30
• 2. 분석도구 = 31
• 제2절 신뢰성 및 타당도 = 34
• 제3절 조사대상자의 인구통계학적 특성 = 37
• 제4장 갈등관리가 조직몰입에 미치는 영향 = 39
• 제1절 주요변수 기술통계 = 39
• 1. 사회복지법인 종사자의 갈등관리 = 39
• 2. 사회복지법인 종사자의 조직몰입 = 40
• 3. 사회복지법인 종사자의 업무유형 = 40
• 제2절 사회복지법인 종사자 업무유형이 갈등관리와 조직몰입에 미치는 영향 = 41
• 1. 업무유형이 갈등관리에 미치는 영향 = 41
• 2. 업무유형이 조직몰입에 미치는 영향 = 46
• 제3절 사회복지법인 종사자 갈등관리와 조직몰입의 관계 = 47
• 제5장 결론과 제언 = 49
• 참고문헌 = 52
• 설 문 지 = 57
• ABSTRACT = 61