공무원의 지식공유성과에 미치는 영향요인에 관한 연구 = An Analysis on the Influential Factors of Knowledge Sharing Performance of Public Servants

다국어 초록 (Multilingual Abstract)

In recent years, knowledge has been recognized as an important resource that should be managed in order to enhance organizational competitiveness. For the governmental organizations, it is particularly important to make an effective and strategic use of knowledge resources that have been learned and stored in operational process.
Also, inventing a new way to create constructive knowledge and insights for the rapidly changing environment is a critical for public executives.
Knowledge sharing is one of the most important process for the creation and application of intellectual resources of an organization.
It refers to efforts to systematically organize and make available a variety of individual information, experiences and understandings so that organizational activities become effective and creative knowledge resources. Likewise knowledge management is considered to be critical issue in the field of organizational management in public setting because public employees can acquire valuable experiences and know-how with less cost and enhance their validity through others' verification.
The independent variables of the study are structural facors, relational factors, personal factors, tasking factors. The parameter is the degree of knowledge sharing which include extent of supporting of knowledge, extent of transfer of knowledge, extent of exchange of opinion.
Questionnaire are used to survey the sample.
The study results lead to the following conclusions:
In local government, the important factors in determining performance of knowledge sharing are structural factors such as the learning-oriented organizational culture and appropriate systems of compensation with in organizational dimension, and relational factors such as reliability among public servants.
For example, with regard to the formation of a learning-oriented oeganizational culture, local government' organizations should be formed as learning organizations, and there should be continuous support and consideration with accomplish appropriate compensation from the division head to accomplish with the knowledge sharing.
Secondly, efforts must be made to avoid the creation of an atmosphere of excessive competitiveness, because the success or failure of knowledge sharing depends on the development of trust between public servants.
Lastly, local governments should intensify the communication of information, the drafting of manuals and publication of accounts of experiences in public administration, which are to store and use the personal knowledge of the public servants. The local government should form a human network for the expansion of the domain of knowledge and they should actively employ a knowledge suggestion system of the public servants.

목차 (Table of Contents)

• 제 1 장 서 론 = 1
• 제 1 절 연구의 목적 = 1
• 제 2 절 연구의 범위와 방법 = 4
• 1. 연구의 범위 = 4
• 2. 연구의 방법 = 5
• 제 2 장 공무원의 지식공유성과에 관한 이론적 논의 = 7
• 제 1 절 지식공유의 의의 = 7
• 1. 지식공유의 개념 = 7
• 2. 지식공유의 과정 = 17
• 제 2 절 지식공유의 영향요인 = 18
• 제 3 절 지식공유성과에 관한 제이론 = 37
• 제 4 절 연구모형 및 가설설정 = 45
• 1. 연구모형 = 45
• 2. 가설설정 = 49
• 제 3 장 서울시 중구청 지식공유의 실태분석 = 52
• 제 1 절 지식공유시스템의 도입배경 및 현황 = 52
• 제 2 절 서울시 중구청 지식공유의 운영실태 = 57
• 제 4 장 공무원 지식공유성과에 관한 실증분석 = 65
• 제 1 절 조사의 설계 = 65
• 1. 변수의 조작적 정의 = 65
• 2. 설문지 구성 및 분석방법 = 66
• 3. 타당도 및 신뢰도 분석 = 70
• 4. 표본의 일반적 특성 = 73
• 제 2 절 지식공유성과의 영향요인의 분석 = 77
• 1. 지식공유성과의 영향요인에 관한 개인적 특성별 인식차이 분석77
• 2. 가설검증 83 3. 가설검증에 따른 변수별 영향분석 = 94
• 제 3 절 분석의 종합 및 정책적 함의 = 99
• 1. 분석의 종합 = 99
• 2. 정책적 함의 = 101
• 제 5 장 결론 = 111
• 참고문헌 = 117
• ABSTRACT = 125
• 설문지 = 128