공공부문과 민간부문 사회복지사의 직무만족 차이에 관한 연구 = (The) study on the difference of job satisfaction to public and civil social workers

다국어 초록 (Multilingual Abstract)

In 1980's, we needed social welfare professional manpower in public and civil area because of politics and economy and various social changes. So, central government made local self-governing group employee who takes charge of a welfare service professionally(the social welfare professional staff), in order to enforce social welfare service from public section.
For effectiveness and rationalization of public administration, 49 social welfare professional staff is arranged in July 1987. to nationwide 6 low income group areas(arrangement standard 96 people). Annually, 6,977 people were arranged in 2003 (Ministry of Health and Welfare, 2004), 1,800 people were arranged in 2005, and 2006 after they are reinforced continuously.
Social welfare training program and related major in Univ. is increased. So, the number of social welfare professional is increasing rapidly. The employment rate on field of study, that has with social welfare certificate, is on 20% level. (the Ministry of Health and Welfare, 2004). That kind situation is happened because insufficient salary and the inferior service environment.
Government employees in charge of the social welfare service provision gets the affirmative evaluation about the efficient execution of the public enterprise, various supporting for low income class and connection of civil funds etc.(Song gunwon, 2002).
Social welfare Government employees, who take charge of a social welfare business professionally, made turning point for social welfare administrative professionalization.(Choi insep, 2000).
Even though they take charge of the whole of life protection, disabled person business and low income class business, they take other administrative business.(Byun jaekwan, 2000; Ministry of Health and Welfare, 2004 internal data), workload is too excessive because of recognition change and needs' diversification about welfare.(Choi insep, 2001).
Government employees in charge of the social welfare service has divorce, miscarriage, work themselves to death, changing job, depression, etc. because of excessive workload (Office for Government Policy Coordination subjective social safety net combination inspection only, 2001). Specially the civil social welfare workers have worst work environments. Namely, social welfare facility don't observe Labor Standard Law and they didn't provide overtime pay and various kinds holiday etc. because of bad financial condition. Also, the social welfare worker has lower salary than other field.
The number of social welfare workers and service centers are quickly increased. In contrast, duty satisfaction of social welfare worker could not match with what increase of welfare service quantity.
Generally, duty satisfaction and salary of civil area are higher than public area in service industry, on the contrary, the civil social welfare have worse work environments in social welfare service industry.
Even, case studies are not enough to investigate functional differences between public and civil area.
Therefore, this study was tried to research positively and analyze on duty satisfaction between public and civil social workers. consequently, analyzes out differences between public and civil area and suggests improvement.
So, try to positive research and analysis about public and civil social workers. Now we make a study for duty satisfaction and problem of social welfare workers, who work in complex social welfare center and welfare Government employees, who work for public welfare. In addition, research improvement with the reality. Make a investigate the matter of duty satisfaction of civil and public social welfare workers, the present condition, problem even improvement with the investigation data.
The purpose of study boil down the following. First, the study on the difference of duty satisfaction to public and civil social workers. Second, understanding problem and defect on the difference of duty satisfaction to public and civil social workers. Third, try to find a improvement to problem and defect.

목차 (Table of Contents)

• 제 1 장 서론 = 1
• 제 1 절 연구 목적 = 1
• 제 2 절 연구 범위 및 방법 = 4
• 1. 연구범위 = 4
• 2. 연구방법 = 5
• 제 2 장 공공부문과 민간부문 사회복지사의 직무만족요인에 관한 이론적 배경 = 6
• 제 1 절 공공부문과 민간부문 사회복지사 직무만족의 의의 및 중요성 = 6
• 1. 직무만족의 의의 = 6
• 2. 사회복지사의 직무만족의 필요성 및 중요성 = 9
• 제 2 절 공공부문과 민간부문 사회복지사의 직무내용의 차이 = 15
• 1. 공공사회복지사의 직무 = 15
• 2. 민간사회복지사의 직무 = 20
• 3. 공공사회복지사와 민간사회복지사의 직무비교 = 30
• 제 3 절 직무만족요인에 관한 일반적 이론적 고찰 = 34
• 1. 내용이론 = 34
• 2. 과정이론 = 46
• 제 4 절 사회복지사 직무만족요인에 관한 선행연구 = 60
• 1. 국내외 논문에 관한 선행연구 = 60
• 2. 직무만족에 영향을 주는 요인 = 68
• 제 5 절 연구분석의 틀 = 73
• 제 3 장 공공부문과 민간부문 사회복지사의 비교실태분석 = 78
• 제 1 절 전달체계의 감독 = 78
• 제 2 절 사회복지사의 현황 = 80
• 제 3 절 직무내용 = 85
• 제 4 절 승진 = 95
• 제 5 절 임금 = 99
• 제 6 절 작업환경 = 105
• 제 4 장 공공부문과 민간부문 사회복지사의 직무만족에 관한 실증분석 = 110
• 제 1 절 조사설계 = 110
• 1. 조사대상 = 110
• 2. 자료의 분석방법 = 111
• 제 2 절 조사대상자의 일반적 특성 = 112
• 제 3 절 차이분석결과 = 117
• 1. 감 독 = 118
• 2. 작업집단 = 127
• 3. 직무내용 = 128
• 4. 승진 = 137
• 5. 임금 = 140
• 6. 작업환경 = 145
• 제 4 절 회귀분석의 결과 = 149
• 1. 공공사회복지사의 회귀분석 = 149
• 2. 민간사회복지사의 회귀분석 = 153
• 3. 회귀분석 차이비교 = 158
• 제 5 절 공공부문과 민간부문 사회복지사의 직무만족 문제점 = 159
• 1. 공공사회복지사 직무만족 문제점 = 159
• 2. 민간사회복지사의 직무만족 문제점 = 161
• 제 5 장 사회복지사의 직무만족을 위한 개선방안 = 163
• 제 1 절 감독에 대한 만족 개선방안 = 163
• 제 2 절 작업집단에 대한 만족 개선방안 = 165
• 제 3 절 직무내용에 대한 만족 개선방안 = 166
• 제 4 절 승진에 대한 직무만족 개선방안 = 167
• 제 5 절 임금에 대한 만족 개선방안 = 169
• 제 6 절 작업환경에 대한 만족 개선방안 = 171
• 제 7 절 조직헌신에 대한 직무만족 개선방안 = 172
• 제 8 절 정서적 지지에 대한 직무만족 개선방안 = 173
• 제 6 장 결 론 = 175
• 참고문헌 = 180
• 부록1: 사회복지사의 직무만족에 요인에 관한 설문 조사 = 199
• 부록2: 생활보호제도와 기초생활보호 제도 = 206
• Abstract = 207