노인요양시설에 종사하는 요양보호사의 소진에 관한 연구 = (A) Study on the burnout of Caregivers engaged in the Eldercare Centers

다국어 초록 (Multilingual Abstract)

A purpose of this study is to grope for the way that can prevent burnout of Caregiver as watch the forecast factors which grasp degree of burnout of Caregiver engaged in Eldercare Center.
I divided it with a personal characteristic, a characteristic environmental business, client characteristics in this study in order to grasp factors of burnout, and I investigated it.
Investigation way of this study used a structured questionnaire , and sampling 113 peoples, they are Caregiver who engaged in Eldercare Center which 4 county of western part Gyeongnam.
Statistical way executed multiple linear regression analysis to see a forecast factor of burnout and correlation analysis with factors to affect to degree of burnout and burnout.
The result of investigation is as follows.
First, a burnout score of Caregiver to work at Eldercare Center is average 2.43 as a while standardized five points of total score. The emotion exhaustion among low-ranking factors of burnout is 2.74 points, personal accomplishment lack is 2.35 points, an inhumanness degree regarding a client is 1.96 points. A trend of burnout comparatively appeared low in order.
The second, personal characteristic of Caregiver to be engaged in Eldercare Center and relation of burnout appeared in statistically meaningful.
The higher scholarship and the more subject of management members they are more experienced burnout.
The third, In the correlations of between general characteristic and burnout, age appeared negative correlation, and scholarship and object number appeared positive correlations.
Fourth, in correlations of the business environment variables and burnout, there were significant correlations among business environment variables, a challenge, financial compensation, comfortablity, promotion, a work load, role vagueness, a role trouble and burnout.
Fifth, the correlation of a client characteristic of Eldercare Center and burnout appeared that numerical a client lower, intimacy with a client is lower, and satisfaction regarding facilities is lower, and relation with client and Caregiver more wasn't friendly, they more experienced burnout.
Finnaly, In order to inquire into a variables to have an influence largest to explain to burnout, I analysis regression. the result of regression analysis appeared that the variables of most influence of burnout were age, working hours, service career and then age were lower, working hours were longer, service career were more, there were more influence to burnout.
Variable to exercise an influence to burnout during characteristic variables environmental business was challenge and conflict. An opportunity of a challenge were fewer and a conflict were more, it appeared that a lot of influences to burnout.
Client characteristic variable to affect to burnout was numerical a client and satisfaction regarding facilities. Burnout was affected when numerical a client cannot be appropriate or satisfaction regarding facilities of a client was low.
In conclusion, variables that can forecast burnout appeared in order business environment variables, a general personal characteristic, client factors.
As a personal characteristic, a characteristic of business environment, client factors work compositely, burnout trend of Caregiver to work at to Eldercare Center understands it in a multidimensional issue, and you shall approach it.

목차 (Table of Contents)

• Ⅰ 서 론 1
• 1. 연구의 목적 1
• 2. 연구방법 및 범위 5
• 1) 연구방법 5
• 2) 연구도구 6
• 3) 연구문제 및 연구모형 9
• 4) 자료분석방법 10
• Ⅱ 이론적 고찰 11
• 1. 소진 11
• 1) 소진의 개념 및 정의 11
• 2) 소진의 발생과정 15
• 3) 소진에 영향을 미치는 요인들 16
• 2. 노인요양시설 23
• 3. 요양보호사 27
• 1) 요양보호사의 개념 27
• 2) 교육시간 28
• 3) 교육과정 29
• 4) 교육기관 설치 및 운영 29
• 5) 요양보호 서비스의 기능 및 분류 30
• Ⅲ 연구결과 32
• 1. 요양보호사의 일반적 특성 및 소진 지각정도 32
• 1) 요양보호사의 일반적 특성 32
• 2) 요양보호사의 소진수준 34
• 3) 일반적 특성과 소진과의 관계 35
• 2. 업무환경 특성과 소진과의 관계 39
• 1) 업무환경적 특성 39
• 2) 업무환경적 특성과 소진과의 상관관계 40
• 3. 클라이언트 특성과 소진과의 관계 42
• 1) 클라이언트 특성 42
• 2) 클라이언트 특성과 소진과의 상관관계 43
• 4. 소진에 영향을 미치는 예측인자 분석 44
• 1) 소진에 영향을 미치는 예측인자 분석 44
• 2) 소진의 하위영역 변수별 예측인자 분석 45
• Ⅳ 고찰 49
• 1. 요양보호사의 소진수준 49
• 2. 소진관련요인과 소진과의 관계 49
• 3. 소진의 예측인자 51
• 4. 요양보호사의 소진에 대한 대응방안 52
• Ⅴ 결론 53
• 부록
• 설문지 58
• 참고문헌 63
• ABSTRACT 67