보육교사의 직무스트레스와 직무만족이 보육서비스의 질에 미치는 영향

다국어 초록 (Multilingual Abstract)

The purpose of this study is to suggest basic information to improve and activize the quality of child care services by analyzing effects of job stress and job satisfaction of nursery teachers on quality of nursery services.
For this study, the study was progressed on 200 child care teachers in Youngju-Si Gyeongsanbuk-Do. Frequency analysis, t-test, ANOVA, Correlation analysis, Multiple Linear Regression, Path analysis and so on were conducted using SPSSWIN 12.0.
The main results in this study are as follows.
First, the result analyzing job stress according to background factors of child care teachers showed that the average value of stress that child care teachers in this region felt was 2.414.
Second, job satisfaction was 3.532 averagely and this was a little high level. There were only statistically significant differences in the number of classes and students that were background factors of child care teachers. In the case the number of classes was above 7 and the number of students was above 41, the job satisfaction was high and it was higher when the number of classes were students are more.
Third, the result analyzing the quality of child care service that the teachers felt was averagely 3.753 and this figure was a little high. The result analyzing the quality according to the background factors of the child care teachers showed that there were statistically significant differences when they worked corporation, the number of classes was more than 7, the number of students was 41~80 and 81~100. The child care teachers who in corporation constitutes recognized the quality of the services highly. The more the number of students were, the higher the quality of the services.
Fourth, when considering the correlation relation among stress, satisfaction and quality of the services and the correlation relation of the low factors focusing on job stress as a standard, this had negatively relation with job satisfaction and the quality of the services had a similar relation with it. As the grade of job stress, was higher, the satisfaction and the quality were lower.
Fifth, when considering the relation between the satisfaction and the quality of the services, the grade of the quality was high as much as that of the satisfaction. Indeed, the quality was high the teachers were very satisfied with their jobs.
Sixth, the result considering effects of difference of factors according to the demographic features of subjects and stress, satisfaction of the child care teachers on the quality of the service showed that the stress of the teachers the satisfaction and the satisfaction the quality of the services.
Seventh, the result analyzing the effect of job stress and job satisfaction on the quality of the services under the control demographic variables showed that the job stress was a variable which could not affect that and the job satisfaction had a statistically significant effect on it. To search for the effect relation of two variables on the quality of the services, the path analysis was conducted.
Accroding to hoyle the result of the Path analysis, the job stress as the factor that affected on the quality of the services affected the job satisfaction so indirectly affected the quality of the services. It meant that the job stress didn't affect directly the quality of the services but indirectly that through the job satisfaction. The excessive job stress was not only harmful for the individual health but also had a negative effect on the outcome and the job satisfaction. Finally it made the quality of the services lower. As teachers ware satisfied with their jobs, they were proud of when working for themselves and their organization. So the outcome of their job went up and the quality of the services was also improved.

목차 (Table of Contents)

• 제1장 서 론 1
• 제1절 문제제기 및 연구의 필요성 1
• 제2절 연구목적 및 의의 4
• 제2장 이론적 배경 6
• 제1절 보육서비스의 질 6
• 1. 보육서비스의 개념 6
• 2. 보육서비스 질의 개념 7
• 3. 보육서비스 질의 구성요소 8
• 제2절 보육교사의 직무스트레스 13
• 1. 직무스트레스의 개념 13
• 2. 교사의 직무스트레스 15
• 3. 직무스트레스 요인 17
• 제3절 보육교사의 직무만족 19
• 1. 직무만족의 개념 19
• 2. 직무만족의 의의 20
• 3. 직무만족 요인 22
• 제4절 보육교사의 직무스트레스 및 직무만족과 보육서비스의 질 24
• 제3장 연구방법 27
• 제1절 연구문제 및 연구모형 27
• 1. 연구문제 27
• 2. 연구모형 27
• 제2절 조사대상 29
• 제3절 측정도구 29
• 1. 직무스트레스 척도 29
• 2. 직무만족 척도 30
• 3. 보육서비스의 질 31
• 제4절 분석방법 32
• 제4장 연구결과 33
• 제1절 조사대상자의 일반적 특성 33
• 제2절 보육교사의 직무스트레스 분석 35
• 1. 보육교사의 직무스트레스 35
• 2. 각 인구학적 변인에 따른 직무스트레스 분석 37
• 제3절 보육교사의 직무만족 분석 40
• 1. 보육교사의 직무만족 40
• 2. 각 인구학적 변인에 따른 직무만족 분석 41
• 제4절 보육서비스의 질 분석 43
• 1. 보육서비스의 질 43
• 2. 인구학적 변인에 따른 보육서비스의 질 분석 45
• 제5절 직무스트레스와 직무만족이 보육서비스의 질에 미치는 영향 48
• 1. 주요변수 간의 상관관계 48
• 2. 주요변수 간의 관계모형 검토 49
• 3. 변수 간 영향력에 관한 검증 52
• 제5장 결론 62
• 제1절 연구결과의 요약 62
• 제2절 제언 66