조직 내 커뮤니케이션만족이 조직유효성에 미치는 영향 : 조직시민행동의 매개효과를 중심으로 = The Effects of Communication Satisfaction on Organizational Effectiveness

다국어 초록 (Multilingual Abstract)

Most of companies concern with communication within organizations. In the organizational environment, it has been proven that the organizational communication satisfaction is important to job satisfaction, work outcome, productivity, commitment and so on.
Previous researches about organizational communication satisfaction focused on the relationship between communication satisfaction and job satisfaction and organizational commitment.
The concept of organizational citizenship behavior emerged as an important variable that contributed to the organizational effectiveness. The purpose of this study is to examine the relationship between communication satisfaction and organizational effectiveness(job satisfaction, organizational commitment and turnover intention) in Korean employees and the mediating effect of organizational citizenship behavior in that relationship.
For the data collection, 400 structured questionnaires were distributed to Korean employees in Seoul, Busan and Gyeongnam, Korea, 350 were analyzed finally.
To achieve the purpose of the thesis, 15 hypotheses were derived from the model for this empirical research. The hypotheses were tested by means of statistical method such as frequency analysis, factor analysis, Pearson's correlation, and multiple regression analysis with SPSS 12.0.
The results of this study were as follows. First, the communication satisfaction correlated with organizational effectiveness. The communication satisfaction within organization correlated with job satisfaction. Satisfaction with communication climate, supervisor communication, horizontal informal communication and organizational integration had positive effects on job satisfaction. The communication satisfaction correlated with organizational commitment. Satisfaction with communication climate and organizational integration had positive effects on organizational commitment. Second, the communication satisfaction correlated with organizational citizenship behaviors. Satisfaction with communication climate and organizational integration had positive effects on organizational citizenship behaviors. Third, the organizational citizenship behavior correlated with organizational effectiveness(job satisfaction, organizational commitment and turnover intention). Finally, the organizational citizenship behavior mediated the relationship between communication satisfaction and organizational effectiveness.

목차 (Table of Contents)

• 제1장 서론 = 1
• 제1절 문제의 제기 = 1
• 제2절 연구의 목적 = 2
• 제3절 연구 방법 및 논문의 구성 = 6
• 제2장 이론적 배경 = 7
• 제1절 커뮤니케이션만족 = 7
• 1. 커뮤니케이션의 개념과 중요성 = 7
• 2. 커뮤니케이션만족의 개념과 구성요소 = 10
• 제2절 조직시민행동 = 15
• 1. 조직시민행동의 개념 = 15
• 2. 조직시민행동의 구성요소 = 18
• 제3절 조직유효성 = 23
• 1. 조직유효성의 개념 = 23
• 2. 직무만족 = 24
• 3. 조직몰입 = 25
• 4. 이직의도 = 27
• 제4절 선행연구 = 29
• 1. 커뮤니케이션만족과 조직유효성 = 29
• 2. 커뮤니케이션만족과 조직시민행동 = 36
• 3. 조직시민행동과 조직유효성 = 38
• 제3장 연구 설계 = 43
• 제1절 연구 모형 및 연구 가설 = 43
• 1. 연구모형 = 43
• 2. 연구가설 = 44
• 제2절 변수의 조작적 정의 및 측정도구 = 49
• 1. 커뮤니케이션만족 = 49
• 2. 조직시민행동 = 51
• 3. 조직유효성 = 53
• 제4장 실증 연구 = 55
• 제1절 설문지 구성 = 55
• 제2절 조사의 실시와 자료 분석 방법 = 57
• 제3절 연구대상의 선정 및 표본의 특성 = 58
• 1. 연구대상의 선정 = 58
• 2. 표본의 특성 = 59
• 제4절 측정변수의 신뢰성 및 타당성 검증 = 60
• 1. 변수의 신뢰성 검증 = 60
• 2. 변수의 타당성 검증 = 62
• 제5절 연구가설의 검증 = 66
• 1. 가설 1의 검증 = 68
• 2. 가설 2의 검증 = 73
• 3. 가설 3의 검증 = 75
• 4. 가설 4의 검증 = 79
• 제6절 실증분석의 결과 = 82
• 제5장 결론 = 86
• 제1절 연구결과의 요약 및 시사점 = 86
• 제2절 연구의 한계점 및 향후 연구 방향 = 91
• 참고문헌 = 93
• 설문지 = 112
• Abstract = 118