보육교사의 갈등대상에 따른 갈등수준 및 갈등해결 방법에 관한 연구 : 경주시 어린이집을 중심으로 = A Study on the Levels and Solutions of Conflicts according to the Conflict Objects of Childcare Teachers

다국어 초록 (Multilingual Abstract)

This paper studies on the level of conflict according to the objects, analyzes conflict according to the level of conflict and finds the most useful method of conflict solutions that childcare teachers use.
These are questions according to the purpose of this study.
1. What is the level of conflict according to the objects in the childcare centers?
2. What are the solutions to deal with conflict?
3. How does the level of conflict affect solutions?
This paper studies 220 cases of material from the childcare center teachers in Gyeong-ju and conducts percentage, frequency analysis, ANOVA, t-test and a correlation coefficient by using SPSS 12.0.
These are conclusions of this paper.
First, while working the level of conflict in interpersonal relations is 2.53 of 5 which is not so serious. The highest figure is 2.61 which is the conflict with chief of the childcare center.
Second, the level of conflict while working is 2.44 of 5. The level is more or less low.
Third, teachers almost make a compromise when they face conflict.(3.28) It is analyzed that mostly teachers tend to understand the object of conflict and solve the conflict as a compromising way which is democratic.
According to the results of research, I suggest several ways of solving the conflict in childcare center.
First, it is desirable that teachers should have conversations to avoid conflict of opinions as a way of preventive measure.
Second, teachers have a tendency to use control and avoidance method when the conflict is serious, but using those method causes more serious conflict. It is better to find alternatives by expressing own opinions.
Third, it is needed to appeal the difficulties in work and prevent the conflict.

목차 (Table of Contents)

• 제1장 서론 = 1
• 제1절 연구의 필요성 및 목적 = 1
• 제2절 연구 내용 및 방법 = 3
• 제3절 연구의 제한점 = 4
• 제2장 이론적 배경 = 5
• 제1절 갈등의 정의와 유형 = 5
• 제2절 갈등대상과 갈등수준 = 11
• 제3절 갈등 관리와 해결방법 = 20
• 제4절 보육교사의 갈등 및 직무실태 = 24
• 제5절 선행 연구 검토 = 32
• 제3장 조사 방법 및 설계 = 39
• 제1절 조사대상 및 방법 = 39
• 제2절 연구모형 및 가설 = 40
• 제3절 설문지 구성 및 내용 = 41
• 제4절 자료 분석 방법 = 44
• 제4장 조사 결과 분석 = 45
• 제1절 조사대상자의 일반적 특성 = 45
• 제2절 갈등대상, 수준 및 해결방법 = 46
• 제3절 갈등대상과 갈등수준, 갈등해결방법의 상관관계 = 64
• 제4절 갈등수준에 영향을 미치는 갈등대상 = 66
• 제5절 연구가설 검증 = 67
• 제5장 결론 및 제언 = 72
• 제1절 결론 및 제언 = 72
• 참고 문헌 = 77
• Abstract = 80
• 설문지 = 82