사회복지전담공무원의 소진에 관한 연구 : 서울시 중부지역 중심으로 = Study on the burn-out of the public social worker : to the Seoul city districts center

다국어 초록 (Multilingual Abstract)

While a national basis life guarantee system is executed, manpower former system execution as xpanded 50% ideal, and business a lot of them burns out, and a morale decrease, job displacement, identity loss of a profession etc. It is a level serious very. Also, a general administration duty (tax collection, environmental purification, pipe business in charge) back except the intrinsic business that there be office regulations them, and was defined is the misgovernment that did at the same time. And evade business like a national pension business, and be the misgovernment that cannot have a clear phase about own role while a social welfare charge government official of an office takes charge of work.
The low naval forces and a low level of and external environment of these labor condition lower public social welfare gratitude duty satisfaction, and be working to factors to revive burns out. But there is the existing researcher whom burn out, and a level showed high on of a social welfare charge government official than social swellfish branches about a swellfish branch more social the existing study than social welfare charge government officials burn out a lot of study more. And study about social welfare charge government officials their specialty and study about performance of one's duty, duty stress and study about duty satisfaction mostly.
Study to have read to this recognizes about burns out of public social welfare, and stress and specialty recognition are how to burns out too will recognize whether or not affect as follows.
First, stress and a specialty level burn out, and to affect a level and burns out of public social welfare
Second, respondent characteristics try to analyze whether or not stress, a specialty recognition level vanishes, and there are a level and what kind of correlation.
Burn out of them to the objects to social swellfish branches working at a for each a ward office taxable merrymaking place office to the centers to the Seoul City central districts, and under this object this study measures stress, a specialty recognition degree what kind of to burns out stress and specialty recognition attempted analysis whether or not affected. That is, leave a dependency variable to burn out, and understand correlation with variables each two words, and burn out with a control variable with a respondent characteristic with an independent variable by stress and specialty recognition, and will have the alternative that there is further efficiency about factors.
An investigation period of this study rose September 30th from 2005 September 15th, and distributed 95 copies of public social welfare by a visit, mail to the centers to the Seoul City central districts, and 61 copies were withdrawn during this, and were used as to analysis data.
A conclusion got through investigation study is as follows.
Burnt out with the first, stress and specialty recognition levels, and a level went, and showed mutual more or less high correlation. Saw that appeared in opposite directions (-) as stress showed more or less high relation to the same courses (+) to meaningful relation of a .66, and a specialty recognition level showed relation to be meaningful of -.64 about burns out.
Burnt out with the second, stress and specialty recognition levels, and a level went, and were engaged in of a respondent, and synchronization and the current passion were able to find a meaningful difference.
Be high, and the third, stress vanished, and level appeared high. Especially burn out, and there are most a lot of profession with a level during stress factors affected, and appeared.
The fourth, a specialty recognition level vanished as high, and level was low. Burnt out, and royal summons consciousness appeared with a level to the most opposite courses (-) during specialty recognition factors, and burnt out, and a level was able to know the results that became lower if royal summons consciousness was high.
A specialty recognition level as a social swellfish branch is high in the situation that the fifth, stress was high, and burnt out, and level was low. This is judged that burn everything out, and report a level and a stress level, correlation between specialty levels. Burnout to -.64, and a level was working on a specialty level to factors a few an opposite direction (-), and cannot exercise a meaningful influence, and stress level appeared.
Stress of a social welfare government official and specialty recognition watched what kind of influence burns out has, and be to have tried to take together stress and a profession recognition level into consideration to the factors which burn out, and affect a level if we try to synthesize the above-mentioned results. Also, stress vanishes, and a level, a difference between each respondent groups along a specialty recognition level is meaningful, and it seemed to present a future study direction to have said so that there is more depth, and be considered.

목차 (Table of Contents)

• 목차 = ⅰ
• 제1장 서론 = 1
• 제1절 연구의 필요성 및 목적 = 1
• 제2절 연구방법 = 5
• 제2장 이론적 배경 = 6
• 제1절 사회복지전담공무원 제도의 의의 = 6
• 1. 사회복지전담공무원제도의 도입배경 및 현황 = 6
• 1) 사회복지전담공무원제도의 도입배경 = 6
• 2) 사회복지전담공무원의 현황 = 6
• 2. 사회복지전담공무원의 역할 = 9
• 3. 사회복지전담공무원의 전문성 = 10
• 제2절 소진 = 12
• 1. 소진의 일반적 개념 = 12
• 2. 소진에 영향을 미치는 요인 = 14
• 1) 사회복지사의 개인적 요인 = 14
• 2) 클라이언트의 요인 = 15
• 3) 업무환경 요인 = 16
• 4) 사회복지사의 전문성 요인 = 17
• 제3절 스트레스 = 19
• 1. 스트레스의 일반적 개념 = 19
• 2. 사회복지전담공무원의 스트레스 발생요인 = 19
• 1) 전문 직무에서 오는 스트레스 = 19
• 2) 근무 환경에서 오는 스트레스 : 조직특성 = 20
• 3) 개인적 특성에서 오는 스트레스 = 20
• 제4절 스트레스, 전문성 인식과 소진관련 선행연구문헌조사 = 22
• 1. 스트레스와 소진관련 선행연구 = 22
• 2. 전문성 인식과 소진관련 선행연구 = 24
• 제5절 연구문제 및 모형 = 27
• 1. 연구문제 = 27
• 2. 연구모헝 = 28
• 제3장 연구조사 설계 = 29
• 제1절 연구대상 = 29
• 제2절 변수의 측정도구 = 30
• 1. 종속변수: 소진 = 30
• 2. 독립변수 1 : 스트레스 = 31
• 3. 독립변수 2 : 전문성 인식 = 32
• 4. 통제변수 : 응답자 특성 = 33
• 5. 설문지 구성 = 34
• 제3절 자료처리 및 통계분석 방법 = 35
• 제4절 영역추출모형(DSM)에 의한 신뢰도 검증 = 36
• (1) 검증방법 = 36
• (2) 검증결과 = 36
• 제4장 연구 결과 = 38
• 제1절 응답자 특성파악 = 38
• 1. 응답자의 일반적 특성 = 38
• 2. 소진, 스트레스, 전문성 인식의 관련성 분석 = 40
• 제2절 연구문제 1 검정 = 43
• 제3절 연구문제 2,3 검정 = 50
• 제4절 연구문제 4 검정 = 53
• 제5장 결론 = 58
• 제1절 연구 요약 = 58
• 제2절 연구의 한계점과 향후연구 제언 = 60
• 1. 연구의 한계점 = 60
• 2. 향후연구 제언 = 60
• 참고문헌 = 62
• 부록 1 설문지 = 66
• ABSTRACT = 71