정보시스템 아웃소싱 성공 요인에 관한 연구 = (A) Study of Success Factors for Information System Outsourcing

다국어 초록 (Multilingual Abstract)

The information system outsourcing has been received considerable attentions in recent years. Despite its great potential, the execution of the outsourcing need to be guided to avoid any possible problems.
This study shows how the difference in the resources and capabilities between the customer company and the service provider affects the variables such as the type of outsourcing and partnership quality, finally the success of information system outsourcing.
Through the literature review, the research model which consists of the resources and capabilities of the customer company, the resources and capabilities of the service provider, the type of outsourcing, the partnership quality and the success of information system outsourcing is proposed. Based on the model, relevant hypotheses were developed and tested with the data collected by the questionnaire survey.
The hypotheses testing reveals the following results;
1. If the financial ability of the customer company is higher than that of the service provider, the partnership between the customer company and the service provider is good.
2. If the IT resource of the service provider is higher than that of the customer company, the partnership between the customer company and the service provider is good.
3. The difference in the IT ability has no effects on the partnership quality.
4. If the financial ability of the customer company is high, the support type of outsourcing is selected.
5. The support type of outsourcing results in improving the partnership quality by showing high degree of trust and cooperation.
6. The partnership quality has an effect on the success of outsourcing. Especially, the trust has an greater effect on the success of outsourcing than cooperation does.
From the literature review and statistical analysis, some guidelines for the success of information system outsourcing are suggested as follows;
1. The partnership quality is the critical factor for the success of information system outsourcing. Among many considerations, the IT resource of the service provider is the most important factor for the partnership quality.
2. Regarding the information system outsourcing type, the support type of outsourcing is preferred to the reliance type of outsourcing. Therefore, when placing an order of outsourcing, the customer company should carefully evaluate the characteristics of the service providers and give partial orders to several service providers based on the strength of the service provider.
3. Throughout the outsourcing process, the project must be controlled by the customer company.
4. To maintain the good partnership is important to cope with the possible dispute due to the discrepancy in the outsourcing contract.
5. Trust between the two companies should be increased to the degree that the confidential affairs in the customer company can be shared with the service provider.
In conclusion, among many resources and abilities, the financial ability of the customer company and the IT ability of the service provider are important factors for the good partnership and the success of the information system outsourcing. In addition, the support type of information system outsourcing is preferred to the reliance type of outsourcing for the success of outsourcing.

목차 (Table of Contents)

• 목차 = 2
• 제1장 서론 = 1
• 제1절 문제의 제기 및 연구의 목적 = 1
• 1. 문제의 제기 = 1
• 2. 연구의 목적 = 3
• 제2절 연구의 방법 및 논문의 구성 = 5
• 1. 연구의 방법 = 5
• 2. 논문의 구성 = 5
• 제2장 이론적 고찰 = 7
• 제1절 정보시스템 아웃소싱의 개념 = 7
• 1. 정보시스템 아웃소싱의 정의 = 7
• 2. 정보시스템 아웃소싱 목적 = 10
• 3. 정보시스템 아웃소싱의장·단점 = 11
• 4. 정보시스템 아웃소싱의 유형 = 13
• 제2절 정보시스템 아웃소싱의 이론적 배경 = 16
• 1. 경제적 관점에서의 정보시스템 아웃소싱 = 16
• 2. 사회적 관점에서의 정보시스템 아웃소싱 = 20
• 3. 혁신 수용의 관점에서의 정보시스템 아웃소싱 = 23
• 제3절 정보시스템 아웃소싱에 관한 선행 연구 = 24
• 1. 정보시스템 아웃소싱 연구의 흐름 = 24
• 2. 계약자의 특성과 정보시스템 아웃소싱 유형 = 27
• 3. 계약자의 특성과 파트너십 = 30
• 4. 파트너십과 정보시스템 아웃소싱 성공 = 32
• 5. 아웃소싱 유형과 파트너십 = 35
• 6. 기타 연구 = 38
• 제3장 연구 모형 및 연구 변수의 정의 = 40
• 제1절 연구의 모형 = 40
• 제2절 연구 변수의 정의 및 가설 설정 = 42
• 1. 가설 설정 = 42
• 2. 연구 변수의 정의 = 48
• 제3절 조사 방법 = 57
• 1. 표본의 선정 = 57
• 2. 검증 방법 = 57
• 제4장 결과 분석 = 59
• 제1절 자료의 일반적 분석 = 59
• 제2절 가설 검증 = 65
• 제5장 결론 = 72
• 제1절 결과의 요약 = 72
• 제2절 연구 한계 및 제언 = 76
• 참고문헌 = 78
• ABSTRACT = 83
• 설문서 = 87