조직의 팀지원 인식과 서번트 리더십이 팀시민행동(TCB)에 미치는 影響에 관한 硏究 = the Impact of perceived organization support and servant leadership on team citizenship behavior(TCB)

다국어 초록 (Multilingual Abstract)

In the 21th Century, an organization, in world-wide market, has been faced on an unlimited competition and a change of information- oriented circumstance and it also has issued as a impact of perceived organization support and leadership on citizenship behavior.
Most organization makes a circumstance as changing into team, positive empowerment, positive awareness of crisis, open-mind organizational society, and sharing information to emphasize team work to solve the organizational problem. In addition, the study to predict team effectiveness by performing as team work is increasing, and it means that as changing into team, organizational level outcome, productivity, saving on expenses, team satisfaction has affect as a profit for organization level. Hence, efficacy and citizenship behavior on the team level is possible based upon confidence of team and attachment of each in the part of each team member.
Therefore, understanding the path of team efficacy and citizenship behavior on team level is a important to predict a effectiveness or outcome as a team or organization and it also should be proved what a core-value is to contribute to team performance in a team level.
In this study, I mainly test that the impact of Perceived Organizational Support and Servant Leadership about factors of a team-level. This study is composed of following two parts: first, Do Perceived Organization Support and Servant Leadership impact on Team Citizenship Behavior(TCB)? and second, is Team Efficacy worked as a mediation variation of the relationship with the impact of Perceived Organization Support and Servant Leadership impact on Team Citizenship Behavior(TCB)?
For the purpose of this study, the survey has been performed based upon the 499 respondent's data in 15 big corporation and a public corporation which is over 700 employees, considering personnel management systematically and is performed job as team. This test is proved hypotheses by analysis of structure equation model using LISREL.
Main result of this study are found as followings. the Perceived Organization Support and Servant Leadership do not impact Team Citizenship Behavior directly, but through the Team Efficacy more than indirectly. In other words, as the Perceived Organization Support impacts Team Efficacy and Team Efficacy positively impacts Team Citizenship Behavior, it is proved that Team Efficacy roles as a mediate factor between the Perceived Organization Support and Servant Leadership. After this study, I found that efficacy is related to team performance index as a result, and it means that team confidence for the team capacity is a very important role to analysis team level.
For further developmental research purpose in this area, we discretionally adjusted index that the level of analysis is to fit team in this study. For further more accuracy measurement, we need to perform in-depth developmental new index.

목차 (Table of Contents)

• 목차
• 제1장 서론 = 1
• 제1절 문제의 제기 = 1
• 제2절 연구의 목적 = 4
• 제3절 연구방법 및 범위 = 5
• 제4절 논문의 구성 = 6
• 제2장 이론적 배경 = 7
• 제1절 팀조직 = 7
• 1. 팀조직의 개념과 필요성 = 7
• 2. 팀조직의 특성과 장ㆍ단점 = 13
• 3. 효과적인 팀의 특성 = 17
• 제2절 인식된 조직의 팀지원 = 23
• 1. 조직지원인식(PerceivedOrganizationalSupport)의 개념 = 23
• 2. 조직의 팀지원 인식 = 26
• 3. 팀 지원인식과 팀시민행동의 관계 = 27
• 4. 조직지원인식과 팀지원인식 = 28
• 제3절 서번트 리더십 = 29
• 1. 서번트 리더십(ServantLeadership)의 개념 = 29
• 2. 서번트 리더십(ServantLeadership)모델 = 36
• 제4절 팀에피커시 = 38
• 1. 팀에피커시(Team-efficacy)의 개념 = 38
• 2. 팀에피커시의 측정 = 43
• 제5절 팀시민행동 = 45
• 1. 조직시민행동의 개념 = 45
• 2. 팀시민행동(TCB) = 48
• 3. 팀리더와 팀시민행동의 관계 = 49
• 4. 팀몰입과 팀시민행동의 관계 = 50
• 제6절 팀조직에 대한 선행연구 = 51
• 1. 연구의 추이 = 51
• 2. 선행연구의 종합 = 53
• 제3장 연구의 설계 = 60
• 제1절 연구모형 = 60
• 제2절 연구가설의 설정 = 62
• 1. 인식된 조직의 팀지원과 팀에피커시 = 62
• 2. 서번트 리더십과 팀에피커시 = 63
• 3. 팀에피커시와 팀시민행동(TCB) = 65
• 4. 인식된 조직의 팀지원과 팀시민행동(TCB) = 66
• 5. 서번트 리더십과 팀시민행동(TCB) = 67
• 제3절 연구 방법 = 68
• 1. 변수의 조작적 정의 및 측정방법 = 68
• 2. 인식된 조직의 팀지원(POS) = 68
• 3. 서번트 리더십(SL) = 69
• 4. 팀에피커시(TE) = 70
• 5. 팀시민행동(TCB) = 70
• 제4장 실증분석 결과 = 73
• 제1절 표본의 구성 = 73
• 1. 연구 표본 및 분석결과 = 73
• 2. 분석방법 = 75
• 제2절 측정문항 분석결과 = 76
• 1. 변수의 조작적인 정의 = 76
• 2. 측정도구의 신뢰성 및 타당성 검증 = 78
• 제3절 연구모형 분석 및 가설검정 = 80
• 1. 상관관계분석 = 80
• 2. 연구모형분석 = 81
• 1) 측정모델(완전매개모델) 분석결과 = 81
• 2) 부분매개모델 분석결과 = 82
• 3. 가설요약 및 토의 = 84
• 제5장 결론 = 86
• 제1절 연구결과의 요약 및 시사점 = 86
• 1. 연구결과의 요약 = 86
• 2. 시사점 = 87
• 제2절 연구의 한계 및 향후 연구방향 = 89
• 참고문헌 = 91
• 설문지 = 105
• Abstract = 111