중소병원의 지식경영 준비수준과 조직성과간의 관계에 관한 연구 = (A) Study on the relationship between the preparation level of knowledge management(K.M.) and the performance for medium and small hospital organizations.

다국어 초록 (Multilingual Abstract)

When we are asked to select the most dominant paradigm among the various paradigms in our society, 'knowledge' will be the most dominant.
In business management, there has emerged a new move toward strategic management, called 'Knowledge Management(K.M.), by connecting the new paradigm of information society to the management environment around the developed countries since the 1990s. K.M. has been highlighted as a new alternative management strategy in many troubled organizations.
Hospital organizations, that had long benefited in the limited competition relative to other organizations, have been faced with great difficulties in management because of the rapid changing circumstances, and have recognized keenly the necessity of a new paradigm of management, or the introduction of knowledge management.
In the present condition, K.M. for hospitals in Korea has been led by large hospitals, the third medical organizations.
However, medium and small hospitals classified as the second medical organizations have suffered most in Korea, not large hospitals. This study extends the large hospital-focused K.M. to include that for medium and small hospitals.
For the procedure, both literature and demonstrative studies were used to find the relationship between the preparation level of K.M. and the performance for medium and small hospital organizations.
A questionnaire survey was conducted with a sampling group of 6 general hospitals in Pusan whose hospitalization capacity is not more than 200-400 beds and who have a similar reputation and accessibility; The sampling group was divided into 3 hospitals with better performance and 3 with poor performance.
Business performance was estimated with a reference to the net profit rate of total asset, a profit index of hospitals, and the present status of the public works which represents a contribution to the public, additional aspects of the performance specific to hospitals as non-organizations.
Various hypotheses were settled: a)preparation level of K.M. and workers' satisfaction, b)correlation between the preparation level of K.M. and c)business performance, workers' satisfaction with the preparation of K.M. by the characteristics of medium and small hospitals. The SPSSWIN statistical program was processed for regression analysis, T-test, and One way Anova.
As a result of the study, there is a significant relationship between the preparation level of K.M. and workers' satisfaction, showing that the better the preparation of K.M., the higher satisfaction workers have. Also, a significant difference between hospitals with better performance and those with poor performance is found, suggesting a positive relationship between the preparation level of K.M. and business performance. Thus, medium and small hospitals need to be aware of the necessity of K.M. which will have an impact on workers' satisfaction and business performance. Also, it is required to enhance an understanding of K.M. from the C.E.Os. to all of workers in companies. Further, it requires much effort to introduce K.M. to hospital organizations.

목차 (Table of Contents)

• 목차
• Ⅰ. 서론 = 1
• 1. 연구의 배경 및 문제제기 = 1
• 2. 연구목적 = 4
• 3. 논문의 구성과 연구방법 = 4
• Ⅱ. 이론적 배경 = 7
• 1. 지식의 개념 = 7
• 2. 지식경영의 개념 = 16
• 3. 병원조직에서의 지식경영 = 32
• 1) 병원조직의 환경 = 32
• 2) 병원경영의 특성 = 35
• 3) 중소병원 경영현황 및 문제점 = 36
• 4) 지식경영의 기대성과 = 40
• 5) 중소병원조직의 지식경영 도입 사례 = 42
• Ⅲ. 연구의 설계 = 49
• 1. 연구모형의 설계 = 49
• 2. 변수의 조작적 정의 = 52
• 1) 고객서비스 전략 = 52
• 2) 조직학습 = 54
• 3) 경영혁신 리더십 = 55
• 4) 지식공유문화 = 55
• 5) 성과중심 보상체계 = 56
• 6) 정보관리시스템 = 57
• 3. 조사방법 = 59
• Ⅳ. 결과분석 = 61
• 1. 자료처리방법 = 61
• 2. 연구결과 = 62
• 1) 신뢰도 = 62
• 2) 표본의 특성 = 63
• 3) 가설의 검증 = 64
• Ⅴ. 결론 = 82
• 1. 연구의 요약 = 82
• 1) 지식경영 준비수준과 구성원의 만족도 = 82
• 2) 지식경영 준비수준과 조직성과와의 연관성 = 83
• 3) 중소병원의 특성에 따른 지식경영 준비수준에 대한 구성원의 만족도 = 83
• 2. 연구의 한계 및 향후 과제 = 84
• 참고문헌 = 86
• 설문지 중소병원의 지식경영 준비수준에 관한 연구 = 90
• ABSTRACT = 99