소비자의 혁신저항 척도 개발과 타당화 = Consumers' Innovation Resistance Scale Development and Validation

다국어 초록 (Multilingual Abstract)

To develop and validate Consumers' Innovation Resistance Scale which review studies about consumer' innovation resistance and defined about consumer' innovation resistance. In study 1, reviewed studies about consumer' innovation resistance and developed item by defined operation definition. and explored a correlation with consumers' innovation, resistance to change and openness. In addition, tested influence on the attitude and purchase intent of smart pad and Exploratory Acquisition of Product(EAP). The result from the exploratory factor analysis and item analysis supported 3 factor and 14 items. consumers' innovation resistance distinguished from the resistance to change and reveled significant negative correlations with consumers' innovation and openness. Consumers' innovation resistance has a negative influence to an acceptance of smart pad and EAP. In study 2, the 3 factor structure of the scale identified on study 1 was supported by confirmatory factor analysis using a structural equation modeling. The result of confirmatory factor analysis showed that 3 factor model had a better fit to the data than the 2 factor model 1 and the 2 factor model 1. We examined the correlation between consumers' innovation resistance and perceived risk, technology discomfort, and technology insecurity and tested influence on the attitude and purchase intent of wearable computer. consumers' innovation resistance revealed to have significant correlation with perceived risk, technology discomfort, and technology insecurity. consumers' innovation resistance has a negative influence to an acceptance of wearable computer. Finally, the implication, limitations, and future directions of this study are discussed.

국문 초록 (Abstract)

본 연구에서는 선행연구를 개괄하여 소비자의 혁신 저항에 대하여 정의를 내린 이후에 혁신적인 제품이나 서비스 이용시 일어나는 저항감을 측정하기 위한 척도를 개발하고자 하였다. 연구 1에서는 선행연구의 개괄을 통해 결정된 조작적 정의에 따라 문항을 개발하고, 변화저항성, 소비자 혁신성, 개방성과의 상관분석을 실시하였다. 또한 탐색적 구매행동, 역동적 혁신제품인 스마트 패드의 제품태도와 구매의도에 대한 단순회귀분석을 실시하였다. 분석 결과, 연구자의 가정대로 기존제품 고수와 혁신제품 거부, 인지적 부담감의 3요인 14문항이 최종적으로 추출되었으며 변화저항성과는 구분되며, 소비자 혁신성 및 개방성과 유의미한 부적 상관을 보였다. 또한 소비자의 혁신저항은 탐색적 구매행동과 스마트 패드 제품태도와 구매의도에 부정적으로 영향을 주는 것으로 나타났다. 연구 2에서는 확인적 요인분석을 통해 연구 1에서 결정된 3요인 14문항이 2요인 구조보다 나은 모형 적합도를 가진 것으로 나타났다. 지각된 위험과 기술준비성의 하위요인인 불안감, 불편감 간의 상관분석 결과, 모두 정적인 상관이 http://www.kci.go.kr/kciportal/ci/article/ciCreateArtiPopup.kci나타났다. 또한 웨어러블 컴퓨터의 태도와 구매(이용)의도에 미치는 영향을 분석한 결과, 소비자의 혁신저항이 웨어러블 컴퓨터에 대한 태도와 구매의도에 부정적으로 영향을 주고 있는 것으로 나타났다. 마지막으로 본 연구의 의의와 제한점 및 추후 연구를 위한 제언을 논의 하였다.

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