BSC를 활용한 서울시내 특1급 호텔의 KPI 개발에 관한 연구

다국어 초록 (Multilingual Abstract)

The purpose of this research is to provide practical implications for the management of hotels by developing Key Performance Indicator (refered to herein as a K.P.I.) which is to measure the performance of management of 5-star hotels in Seoul, Korea that are suffering worldwide economic crisis in 2008. For this study, researchers developed K.P.I. in different perspectives by conducting Delphi-3round test with industry professionals who have more than 8 year job experience at 5star hotels located in downtown area of Seoul. K.P.I that was developed as a result of this reseach will be able to help super deluxe hotel in Seoul to set a concrete direction to focus on in preparing for the future economic environment, and to utilize the K.P.I in indicating area into where they must concentrate their capital. In addition, the K.P.I will help hotel executives to clearly evaluate current and future value of existing hotels, thus providing accurate standard in M&A. However, this research has a limitation in proving directions of K.P.I. despite the it`s own meaning because there was no actual proof of relationship between 5star hotels` strategies in Seoul and interrelation among perspectives of B.S.C.

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