서번트 리더십이 상사신뢰 및 조직신뢰에 미치는 영향 = The Effects of the Servant Leadership on the Leader Trust and Organizational Trust

다국어 초록 (Multilingual Abstract)

Recently, there is increased necessity and importance for the right and effective leader and leadership, as a critical factor for the accomplishment of the organizational mission, objective and growth in organizations. Various writers espouse servant leadership as a valid, modern theory for organizational leadership. They called for the application of servant leadership in business, education, churches, and foundations. This paper is concerned with the relationship between servant leadership, leader trust and organizational trust. It examines the effects of servant leadership as a independent variable on leader trust and organizational trust as dependent variables. Furthermore it aims to examine moderate effect of the leader trust in the relationship between servant leadership and organizational trust. For the practical analysis 263 questionnaires were used in analysis. The result can be summed up as the servant leadership is positively related to the leader trust and organizational trust. But the moderating effect of leader trust not found in the relationship between the servant leadership and the organizational trust. The findings lend support to Greenleaf`s view that servant leadership is an antecedent of leader and organizational trust, and to aspects of other servant leadership model.

참고문헌 (Reference)

1 윤대균, "호텔조직에서의 서번트 리더십이 종사원의 태도에 미치는 영향" 대구대학교 2005

2 차현수, "현장관리자의 서비스 리더십 특성이 종사자의 직무 태도와 서비스성과에 미치는 영향" 경기대학교 2004

3 이은용, "항공사 기내승무원의 인지된 서번트리더십, 교육훈련 관련요인과 고객지향성 및 자긍심과의 관련성 분석" 21 (21): 83-99, 2007

4 정기산, "중간관리자의 리더십 유형별 행동특성과 신뢰와의 관계" 서울대학교 2002

5 김창호, "조직의 팀지원 인식과 서번트 리더십이 팀시민행동에 미치는 영향에 관한 연구" 성균관대학교 2005

6 이재훈, "조직공정성, 신뢰, 조직유효성간의 관련성에 관한 연구" 12 (12): 93-132, 2004

7 이재연, "조직 내 리더에 대한 신뢰에 관한 연구" 성균관대학교 2002

8 박철민, "조직 공정성이 상관신뢰와 공직몰입에 미치는 영향" 37 (37): 125-145, 2003

9 이재연, "신뢰의 영향요인 및 결과에 관한 연구" 27 (27): 251-280, 2003

10 이은주, "서번트 리더십이 병원종사자 직무만족과 조직몰입에 미치는 영향" 한국병원경영학회 2006

11 류병곤, "서번트 리더십이 감성지능에 따라 조직시민행동에 미치는 영향에 관한 연구" 한국인력개발학회 2007

12 윤대균, "상사의 서번트 리더십이 리더효과에 미치는 영향: 호텔기업중심으로" 18 (18): 137-153, 2005

13 박원우, "상사로부터의 신뢰인식과 부하의 조직신뢰 간 관계에서 상사신뢰의 매개효과" 36 (36): 679-704, 2007

14 남승규, "산업 및 심리 조직학회: 구두발표: 셀프이스팀 서번트 리더십, in:한국심리학회 논문집" 셀프이스팀 서번트 리더십,"한국심리학회 논문집",426-427. 426-427, 2006

15 이진규, "부하가 인지한 상사의 변혁적, 거래적 리더십과 성과간 신뢰 및 가치일치의 매개효과 검증" 32 (32): 925-954, 2003

16 김호균, "부하가 인식하는 상사의 리더십이 직무만족에 미치는 영향연구: 상사 신뢰의 매개역할을 중심으로" 45 (45): 167-193, 2007

17 최익봉, "리더의 임파워먼트 행위, 조직공정성, 신뢰와 조직 유효성간의 관련성에 관한 연구: 신뢰의 매개적 역할을 중심으로" 영남대학교 2004

18 이정, "리더십 유형이 조직몰입에 미치는 영향에 관한 연구" 28 (28): 137-172, 2004

19 이인석, "가톨릭교회의 서번트 리더십이 교회구성원들의 태동에 미치는 영향에 관한 연구" 한국산업및조직심리학회 20 (20): 375-393, 2007

20 Gimbel,P.A, "Understanding principal trust-building behaviors: evidence from three middles schools, Dissertation Abstracts international, UMI No. 3018320" 2001

21 Boyer,G.B, "Turning points in the development of male servant leaders" The Fielding Institute 1999

22 Lowe,J, "Trust the invaluable asset, in:Insights on Leadership: Service, Stewardship, Spirit, and Servant-Leadership" Wiley 68-76, 1998

23 Tschannen-Moran, M, "Trust in schools: a conceptual and empirical analysis" 36 (36): 334-352, 1998

24 Tyler, T.R, "Trust in organizational authorities: the influence of motive attributions on willingness to accept decisions. in :Trust in Organization: Frontier of Theory and Research" Sage Publicaton 331-356, 1995

25 Mishra, J, "Trust in employee/employer relationship: A survey of West MIchigan managers" 19 : 443-485, 1990

26 Zolin,R, "Trust in cross-functional, global teams: developing and validating a model of inter-personal trust in cross-functional global team" UMI 2002

27 Fukuyama,F, "Trust : The Social Virtues and the Creation of Prosperity" Free Press 1995

28 Reynolds.L, "The trust effect" Nicholas brealey publishing 34-35, 1997

29 Russell,R.F, "The role of values in servant leadership" 22 (22): 76-84, 2001

30 Russell,R.F, "The role of values in servant leadership" 8 (8): 58-81, 2000

31 Kouzes, J.M, "The leadership challenge" Jossey-Bass, Inc. 1995

32 권용수, "The effect of organizational justice on organizational commitment, job involvement, and organizational citizenship behaviors in the Korean public sector" 13 (13): 473-494, 2001

33 Commings, L.L, "The Organizational Trust Inventory(OTI): Development and Validation. in:Trust in Organizations" Sage 302-330, 1996

34 Baron, R.M, "The Moderator-Mediator Variable Distinction in Social Psychological Research : Conceptual, Strategic and Statistical Conditions" 51 : 1173-1182, 1986

35 Sarkus,D.J, "Servant-Leadership in safety: advancing the cause of and practice" 41 (41): 26-32, 1996

36 Farling, M.L, "Servant leadership: setting the stage for empirical research" 6 (6): 49-72, 1999

37 DePree,M, "Servant Leadership: three things necessary, in:Focus on Leadership: Servant Leadership for the 21st Century" Wiley 89-97, 2002

38 Sendjaya, S, "Servant Leadership: its origin, development, and application in organizations" 9 (9): 57-65, 2002

39 Greenleaf,R.K, "Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness" Paulist Press 1977

40 Spears,L.C., "Reflections of Leadership: How Robert K. Greenleaf’s Theory of Servant-Leadership Influenced Today’s Management Thinkers" Wiley 1995

41 Cook, "New work attitude measures of trust, organizational commitment and personal need non-fulfillment" 53 : 39-52, 1980

42 Tatum,J.B, "Meditations on servant-leadership, in :Reflections on Leadership: How Robert K. Greenleaf’s Theory of Servant-Leadership Influenced Today’s Top Management Thinkers" Wiley 308-312, 1995

43 Offerman,L.R, "Leading and empowering diverse follower, in :Leading Organizations: Perspectives for a New Era" Sage Publications 397-403, 1998

44 Northouse,P.G, "Leadership: Theory and Practice, 2nd ed" Sage Publications 2001

45 Sparks,J, "Exploring trust: a dynamic and multidimensional model of interpersonal trust development in a task setting" UMI 2000

46 Ryan, K.D, "Driving Fear out of the Workplace: Creating the High Trust, High Performance Organization" Jossey-Bass 1998

47 Giampetro-Meyer, A, "Do we really want more leaders in business" 17 (17): 1727-1736, 1998

48 Levin,S.L, "Development of an instrument to measure organization trust" UMI 1999

49 Nyhan, R.C, "Development and psychometric properties of the organizational trust inventory" 30 (30): 614-635, 1997

50 Bennis,W, "Become a tomorrow leader, in : Focus on Leadership : Servant Leadership for the 21st Century" Wiley 101-109, 2002

51 Laub,J.A, "Assessing the servant organization: development of the Servant Organizational Leadership Assessment, (SOLA) instrument" Florida Atlantic University 1999

52 Mayer, R.C, "An integrative model of organizational trust" 20 : 709-734, 1995

53 Gilbert, J.A, "An examination of organizational trust antecedents" 27 (27): 321-338, 1998

54 McGee-Cooper, "Accountability as covenant: the taproot of servant-leadership, in : Insight on Leadership: Service, Stewardship, Spirit, and Servant-Leadership" Wiley 77-84, 1998

55 McCauley, D.P, "A theoretical review and empirical investigation of employee trust in management" 16 (16): 1992

56 Russell, R.F, "A review of servant leadership attributes: developing a practical model" 23 (23): 145-157, 2002

57 Joseph, E.E, "A correlation of servant leadership, leader trust and organizational trust" 26 (26): 6-22, 2005

58 Page, D, "A conceptual framework for measuring Servant Leadership, in:The human factor in Shaping the Course of History and Development" University Press of America 2000