SI 프로젝트에 있어서 프로젝트 관리자의 역량과 리더십 유형이 프로젝트 성과와 고객만족에 미치는 영향 = The Effects of the Project Managers’ Competency and Leadership Style on the Performance and the Customer Satisfaction of SI Projects

다국어 초록 (Multilingual Abstract)

Recently, as business becomes more dependent on information technology for their operations, SI project managers are under increasing pressure to implement SI projects on time and within budget, and to satisfy customer requirements. For the success of SI projects and customer satisfaction, SI project managers should master the critical skills and knowledge requirements and consider the proper leadership style to lead the team members and to manage SI projects. The leadership style includes four categories, such as directive leadership, supportive leadership, participative leadership, and achievement-oriented leadership.This study has examined the project managers' competency and suggests the three competency factors, which are technical, human, and conceptual skills, for the success of SI projects and customer satisfaction. The study suggests that SI project managers should master the three critical skills and knowledge requirements, and consider the proper leadership style for the successful implementation of SI projects. Also SI project managers should consider contingency factors such as project size and duration and outcome variables such as project performance and customer satisfaction so as to enhance the leadership effectiveness.

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