상사의 비인격적 감독 행동이 조직효과성에 미치는 영향: 상사신뢰의 매개효과와 회복탄력성의 조절효과를 중심으로 = A study on the influence of abusive supervision of supervisors on organizational effectiveness

다국어 초록 (Multilingual Abstract)

Recently, there has been a growing interest in ``abusive supervision`` as the dark side of leadership. The destructive and generally negative behavior of supervisors is cited as the reason behind the numerous negative emotions including deviant behavior, incivility towards members of an organization, decline of job and organizational satisfaction, and even high turnover rates. It is critical to understand the negative effects of leadership in terms of human resources development which role is to build productive and efficient work environment, leadership development, and shape an organizational culture. For this study, we tested (1)the abusive supervision of supervisors had a significant effect on organizational effectiveness, (2)trust in supervisors showed a mediating effect in the relationship of abusive supervision of supervisors and organizational effectiveness, and (3) the subordinates` resilience showed a moderating effect in the relation between abusive supervision of supervisors and organizational effectiveness. 393 out of 489 responses from Korean conglomerates` employees were used for data analysis. The results of this empirical study are as follows: First, the abusive supervision of supervisors had negative (-) effects on job satisfaction, organizational commitment, and innovative behavior. Second, trust in the immediate boss had a partial mediating effect on organizational commitment and a complete mediating effect on innovative behavior. Third, employees` resilience had a significant moderating effect on job satisfaction and organizational commitment. Based on the results of this study, implications and suggestions are discussed.

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