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B2C영업원의 감성지능이 창의성, 직무만족, 서비스지향성에 미치는 영향
전타식(Jeon, Tasik) 전북대학교 산업경제연구소 2021 아태경상저널 Vol.13 No.1
본 연구는 B2C영업사원의 감성지능이 창의성, 직무만족. 서비스지향성에 미치는 영향 간의 관계를 검증하였고 그 결과는 다음과 같다. 첫째, B2C영업사원의 감성지능의 네 가지 요인인 자기감성이해, 타인감성이해, 감성 활용, 감성조절은 모두 창의성에 각각 유의한 영향을 주었다. 이는 B2C영업사원이 자신의 감정을 파악하고, 남의 기분파악 및 감정을 이해, 자기감성을 상황에 맞게 활용하고 스스로의 감성을 잘 조절하여 다양한 상황에 맞도록 행동하는 것은, 다양하고 구체적인 요구가 많은 비즈니스 현장에서 새로운 접근과 방법을 모색하여 문제를 해결하려는 데 긍정적 영향을 줄 수 있다는 것을 의미한다. 둘째, 창의성은 직무만족에 유의한 영향을 주는 것으로 확인되었다. 이는 차별화 된 아이디어 도출과 새로운 시도로 문제를 해결할 때, 스스로 성장하고 있음을 확인하게 되고 담당 직무에 대한 자부심 고취와 자신의 경력에도 도움이 된다는 생각 때문에 만족을 느낄 수 있다는 것이다. 셋째, 직무만족이 서비스지향성에 유의한 영향을 주는 것으로 나타났다. 이는 B2C영업사원의 담당직무에 대한 만족은 스스로 고객 불편을 줄이려고 노력하고, 더 나은 서비스수행을 위해 동료와 협업하며, 고객의 욕구 충족을 위해 항상 최선을 다할 수 있도록 한다는 의미인 것이다. The purpose of this study was to investigate the effect of salesmen’s emotional intelligence on the creativity, job satisfaction and service orientation in the B2C marketplace. A data were collected from salesmen in insurance company of the metropolitan area and Choong Chung Province with the questionnaire. To test the hypotheses, using SPSS 24.0 was conducted for 272 respondents as a sample collected. As the result of the analysis, First, the emotional intelligence factors(self emotional understanding, other people emotional understanding, emotional utilization and emotional control) of a B2C Salesmen had a significant effect on the Creativity, This means that B2C salesmen"s understanding of their feelings, understanding other people"s moods and emotions, using their own emotions to fit them in a variety of situations by adjusting their own emotions well can have a positive impact on trying to solve the problems by exploring new approaches and methods in a business site with many diverse and specific needs. Second, it has been confirmed that the Creativity has a significant effect on the Job Satisfaction. This means that when solving problems with differentiated ideas and new attempts, they can be satisfied with the idea that they are growing on their own, that they can promote self-esteem and help their career. Third, it was found that Job Satisfaction had a significant impact on Service Orientation. This means that the Job Satisfaction of the B2C salesmen means that they can try to reduce customer inconvenience on their own, collaborate with colleagues for better service performance and always do their best to meet the needs of the customer. The results of this study may provide a practical basis for B2C salesmen and corporations on how to utilize emotional intelligence for business success.
Kevin LOE(Kevin LOE ),Aniq TASIA(Aniq TASIA ),Ricardo INDRA(Ricardo INDRA ),La MANI(La MANI ) 한국유통과학회 2022 유통과학연구 Vol.20 No.9
Purpose: This study analyzes the effects of variables affecting e-satisfaction and e-loyalty in e-commerce. Research design, data, and methodology: A survey was conducted to 384 Indonesia online shopping mobile application users. The questionnaire construct was designed based on several independent variables, such as application attractiveness, application functionality, and customer service on e-satisfaction and e-loyalty. E-satisfaction was positioned as an intervening variable to determine the effect on e-loyalty. Results: Application attractiveness, application functionality, and customer service shown positive effect on e-satisfaction in online shopping mobile application. At the same time, e-satisfaction also affected e-loyalty significantly as referred in previous studies. However, application attractiveness, while showed positive effect on e-satisfaction, in contrary with previous study does not showed very significant effect. Conclusion: Application functionality significantly influences users satisfaction compared to application attractiveness. E-satisfaction mediates as a factor between visual design, information access, and transaction in online shopping mobile application, which stimulates user loyalty. The study findings’ can be a reference for companies to create and maintain users’ satisfaction and loyalty via different aspects of mobile application. Further research should be conducted on other field of study as the industry has different aspects that affects user loyalty.
A MODIFICATION OF GRADIENT METHOD OF CONVEX PROGRAMMING AND ITS IMPLEMENTATION
Stanimirovic, Predrag S.,Tasic, Milan B. 한국전산응용수학회 2004 Journal of applied mathematics & informatics Vol.16 No.1
A modification of the gradient method of convex programming is introduced. Also, we describe symbolic implementation of the gradient method and its modification by means of the programming language MATHEMATICA. A few numerical examples are reported.
COMPUTING DETERMINANTAL REPRESENTATION OF GENERALIZED INVERSES
Stanimirovic, Predrag-S.,Tasic, Milan-B. 한국전산응용수학회 2002 The Korean journal of computational & applied math Vol.9 No.2
We investigate implementation of the determinantal representation of generalized inverses for complex and rational matrices in the symbolic package MATHEMATICA. We also introduce an implementation which is applicable to sparse matrices.
COMPUTING GENERALIZED INVERSES OF A RATIONAL MATRIX AND APPLICATIONS
Stanimirovic, Predrag S.,Karampetakis, N. P.,Tasic, Milan B. 한국전산응용수학회 2007 Journal of applied mathematics & informatics Vol.24 No.1
In this paper we investigate symbolic implementation of two modifications of the Leverrier-Faddeev algorithm, which are applicable in computation of the Moore-Penrose and the Drazin inverse of rational matrices. We introduce an algorithm for computation of the Drazin inverse of rational matrices. This algorithm represents an extension of the papers [11] and [14]. and a continuation of the papers [15, 16]. The symbolic implementation of these algorithms in the package MATHEMATICA is developed. A few matrix equations are solved by means of the Drazin inverse and the Moore-Penrose inverse of rational matrices.
COMPUTING DETERMINANTAL REPRESENTATION OF GENERALIZED INVERSES
Predrag S. Stanimirovic,Milan B. Tasic 한국전산응용수학회 2002 Journal of applied mathematics & informatics Vol.9 No.2
We investigate implementation of the determinantal representationof generalized inverses for complex and rational matricesin the symbolic package {ssr MATHEMATICA}.We also introduce an implementation which is applicable to sparse matrices.
A modification of gradient method of convex programming and its implementation
P. S. Stanimirovic,Milan B. Tasic 한국전산응용수학회 2004 Journal of applied mathematics & informatics Vol.16 No.-
A modification of the gradient method of convex programming is introduced. Also, we describe symbolic implementation of the gradient method and its modification by means of the programming language MATHEMATICA. A few numerical examples are reported.
Pleural effusion secondary to minoxidil in a peritoneal dialysis patient
Palomar, Rosa,Morales, Pedro,Sanz de Castro, Saturnino,Tasis, Ana,Rodrigo, Emilio,Piñ,era, Celestino,Ruiz, Juan Carlos,Ferná,ndez-Fresnedo, Gema,Martin de Francisco, Angel Luis,Arias, Manu Oxford University Press 2004 Nephrology, dialysis, transplantation Vol.19 No.10