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Client Communication: A Major Issue in Agile Development
Tarek El-Najar,Imtiaz Ahmad,Mohammad Alkandari 보안공학연구지원센터 2016 International Journal of Software Engineering and Vol.10 No.12
Agile development model solved a lot of its predecessor the waterfall model problems like time, cost, resources and high risk of failure due to incomplete or inaccurate requirements. However, agile model introduced the client communication problem; due to the structure and nature of agile methodologies, it depends heavily on communicating with client. With four layers of communication that get repeated in almost every agile iteration, failing to handle client communication is one of the main reasons behind failure of agile based projects. In this paper, we survey the existing methods of communication which are classified into two main categories: physical meetings/workshops and software communication tools. Each category is assessed and compared based on certain attributes such as availability, productivity, cost, reliability, trust and project coverage. In addition, the available solutions to address the communication problem, which include enhanced physical meetings/workshops and software tools like requirement engineering tools, agile management tools and social media sites and applications, are analyzed and assessed based on attributes such as usability, formality and project coverage. The study revealed that the available solutions did not address all the aspects of the communication problem. Therefore, it is desirable to develop an integrated solution which utilized communication software tool using social media frameworks as its backbone and physical meetings to benefit from human interaction and relationships to solve the communication problem in agile environment.
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