http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
“DO AS I SAY”: TOWARD AN UNDERSTANDING OF HOW SERVICE ROBOTS SHAPE CUSTOMER COMPLIANCE
Qingxuan Zhang,Liliana Bove,Daiane Scaraboto 글로벌지식마케팅경영학회 2023 Global Marketing Conference Vol.2023 No.07
The costs associated with law enforcement have seen a sharp increase, driven by rising personnel costs and the growing demand for policing services (Gasco?n, 2010; Urban Institute, 2020). Considerable discussion has arisen about how science can potentially help law enforcement “do more with less”, and some scholars have suggested introducing new crime control technologies to address this problem (e.g., Roach, 2022; Weisburd & Neyroud, 2011). With the onset of the COVID-19 pandemic, police departments around the world had additional demand, as they were made responsible for overseeing and ensuring compliance with COVID protocols. As a response, some countries (e.g., Singapore and China; Barrett, 2021) resorted to employing service robots either alongside or in place of police officers to assist with COVID-related compliance tasks.