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코로나 팬데믹 상황에서 레스토랑 선택속성에 대한 중요도·만족도에 관한 연구 - 연령별, 외식동반인 유형에 따른 차이 분석 -
안지영 ( Ahn Jieyoung ),조미희 ( Cho Meehee ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2020 호텔리조트연구 Vol.19 No.6
This study was designed to investigate restaurant selection attributes and their importance and performance perceived by customers who have dined out during the COVID-19 pandemic by applying the IPA method. A total of 423 response obtained from the restaurant customers were employed for our analysis. Exploratory factor analysis identified five selection attributes as follows: ''cleanliness,'' ''corona risk prevention strategy,'' ''recommendation by others'' ''food quality'' and ''operations.'' Our sample was classified by age and companion type to examine if there were significant differences in their perceptions about the importance and performance of those five selection attributes. Results showed that customers in their 50s and older perceived a higher level of the importance on ''cleanliness,'' ''corona prevention strategies'' and ''food quality,'' compared with their perceived level of the satisfaction about those three attributes. In addition, customers who usually dine out with their family including children perceived a higher level of the important on ''cleanliness'' and ''food quality,'' than their perceived satisfaction about those two attributes. Based on our findings, useful implications are provided to apply to restaurant operations.
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The Effects of Task Types on English Writing Performance in SNS-based Learning Environments
Jang Eunjee,Kim Jieyoung 한국영어어문교육학회 2012 영어어문교육 Vol.18 No.2
The purpose of this study was to investigate the impact of two different SNS-based tasks on university students’ English writing performance. To address our primary research question, Me2day, microblogging and Social Networking Service, was employed. 43 university students were divided into two experimental groups depending on the task types: a comparison task group and a sharing personal experiences task group. The main findings of the study were as follows: first, two different types of SNS-based tasks, ‘spot the differences’ and ‘writing diaries’, had a positive effect on learners’ writing performance. The reason for this was that the succinct messages limited to 150 characters made it easier for the students to try writing in English without burden; and they may benefit from their peers by seeing their posts and interacting with each other. Yet there were no significant differences between the two groups when it came to the degree of improvement. Second, two different types of SNS-based tasks differently fostered certain aspects of the writing performance; ‘contents knowledge’ was supported by the ‘writing diaries’ task and range was supported by the ‘spot the differences’ task. Third, learners in the two experimental groups mostly had positive impressions regarding usage of Me2day as a new learning tool.
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