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Liu Chang,Jia YongFei,Kong Bei ASCONS 2019 IJASC Vol.1 No.1
Background/Objectives: Internetization at the communication and channel levels impels many companies to make efforts in building themselves as a trading platform, where a huge bulk of buyers and sellers can carry on transactions. Methods/Statistical analysis: In this paper, by summarizing the critical factors of logistics information system (LIS) quality, a theoretical model was established to resolve the factors that influence customer satisfaction. In this process, customer satisfaction theory (CS) is applied to be a moderator. And then based on the PLS structural equation model, an empirical study was conducted. Findings: The results presented that making full use of Internet of things technology to accelerate the process of reengineering and standardization while guaranteeing the information quality to make contribution to the improvement of customer satisfaction. At the meantime, the establishment of service quality evaluation system in the context of Internet of things can help logistics enterprises to improve the service quality, promote the enterprises’ competitiveness, and realize the collaboration management of enterprises’ services. Improvements/Applications: At the meantime, the establishment of service quality evaluation system in the context of Internet of things can help logistics enterprises to improve the service quality, promote the enterprises’ competitiveness, and realize the collaboration management of enterprises’ services.
Using Casual Loop Diagramming to Explore the Drivers of Web Development
Liu Chang,Seong-Taek Park,Jia Yongfei ASCONS 2018 INTERNATIONAL JOURNAL OF EMERGING MULTIDISCIPLINAR Vol.2 No.3
This paper proposes the basic analytical framework of web development systems from the perspective of system dynamics. Based on the feedback characteristic of web development activities, we analyze the causality in the web development from six aspects including work stress, web development, motivation, developer maintenance, recruitment and outsourcing and create a casual loop diagram of web development. Through system analysis, crucial factors needed for web developers to accomplish web development tasks continuously and stably are illuminated. The results show that external variables such as new recruitment and case outsourcing can have a short-term effect on the system, while internal variables such as work motivation and work stress have a greater influence on web development activities, which will result in a fluctuation of job performance. From the perspective of management, countermeasures are put forward on how to mobilize the enthusiasm and initiative of developers and improve productivity.