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Abdulkareem Abdulrazaq Kayode,Abdulkareem Zulfah Jumoke,Ishola Abdulrasaq Ajadi,Bello Muhammed Lawan,Oladimeji Kazeem Adebayo 한국행정학회 2022 International Review of Public Administration Vol.27 No.4
Nigeria implemented e-government in the early 2000s to improve public service delivery, promote citizens’ participation, enhance transparency and accountability. Twenty years after implementation, this study examines the influence of openness of public organizations, social media use and the mediating effect of trust in e-government on e-participation. The study proposed a conceptual model comprising seven hypotheses tested using PLS-SEM. Data were collected through a questionnaire from 689 respondents from Nigeria. The results show that openness of e-government and trust in e-government positively influence e-participation. The direct relationship between social media use and e-participation cannot be confirmed; however, trust in e-government mediates the indirect relationships. Similarly, it examines the role of social media use in investigating e-participation. The findings implied that public sector organizations and e-government implementers would learn and take advantage of the e-government system and social media strengths to meet the citizens’ expectations.
Does e-government impact e-participation? The influence of trust in e-government
Abdulkareem Abdulrazaq Kayode,Abdulkareem Zulfah Jumoke,Ishola Abdulrasaq Ajadi,Akindele Iyiola Tomilayo 한국행정학회 2022 International Review of Public Administration Vol.27 No.2
In Nigeria, the introduction of ICT in the early 2000s propelled e-participation to create more opportunities for citizens to participate in the democratic processes and bridge the public trust deficit gap. This study examines the mediating effect of trust in e-government on the relationship between e-government quality and e-participation using PLS-SEM. We collected data through a structured questionnaire from 369 experienced e-government users. The result shows that the quality of e-government is unrelated to e-participation, while trust in e-government fully mediates the relationship. The implication of these findings suggests that public service managers are to be responsive and transparent in their interactions with the citizens to have greater confidence in the system.