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      • Online Shopping Motivations, Information Search, and Shopping Intentions in an Emerging Economy

        Devinder Pal Singh 한국유통과학회 2014 Asian Journal of Business Environment (AJBE) Vol.4 No.3

        Purpose - This study is aimed at examining Indian consumers’ online shopping motivations, information search, and shopping intentions. The study intends to reveal the relationship between online shopping motivations, information search, and shopping intentions. Research design, data, and methodology - The study employs factor analysis to verify correct loading of items on corresponding factors, and to confirm the applicability of constructs in the Indian context. The model was verified using stepwise regression analysis. Results -The findings show that hedonic and utilitarian motivations significantly affect online information search and shopping intentions. The information search is a significant predictor of online purchase intention. Conclusions - Hedonic and utilitarian motivations are the salient factors affecting online information search and purchase intentions. Marketers are required to design websites that foster an enjoyable online experience. This will attract customers who will browse the website for a longer duration. More time devoted to information search will ensure brand building and loyalty.

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        Self-image as a Component of ‘Theory of Planned Behavior’ for Prediction of Indian Mall Patronage Intention

        Devinder Pal Singh 한국유통과학회 2014 유통과학연구 Vol.12 No.1

        Purpose - This study aims to examine the Indian consumers’mall shopping patronage with the application of theory of planned behavior (TPB). The research intends to extend the TPB components (attitude, self-efficacy, subjective norms) with the addition of self-image and study their effect on Indian consumers’ mall patronage intention. Research design, data and methodology - The research employed factor analysis to verify correct loading of items on corresponding factors and to confirm the applicability of constructs in the Indian context. The model was tested using stepwise regression analysis. Results –The results indicate a positive relationship between self-efficacy and intention to mall patronage. The findings show that self-image, attitude, self-efficacy, subjective norm significantly influence the mall patronage intention. Self-efficacy, which signifies self-competence and confidence in one’s ability as a mall shopper indicates that as the self-efficacy increases Indian consumers’ will eventually patronize malls. Conclusions – Self-image congruency plays a salient role in predicting mall-shopping patronage. The mall management should ensure that the mall marketing strategies incorporate it along with the other components of TPB to warrant decent footfall.

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        Effect of Consumer Innovativeness on Online Buying Behavior in an Emerging Market

        Devinder Pal Singh 한국유통과학회 2016 유통과학연구 Vol.14 No.7

        Purpose – India is predicted to lead the world in online sales, but the behavioral range of online consumer has not been researched adequately. Moreover, the research on the role of psychological variables like consumer innovativeness in online purchase behavior has not been investigated. This paper aims to unravel the role of ‘consumer innovativeness’ in predicting online purchase intention. Further, this paper examines the effect of consumer innovativeness on ‘online information search’ and ‘attitude’ in online purchase areas. Research design, data, and methodology – This study uses factor analysis to confirm the convergent and discriminant validities from the adopted scales. Regression analysis was employed to test the various hypotheses in this study. Results – This study finds that consumer innovativeness affects positively ‘information search’, ‘attitude’ and ‘purchase intentions’ in online purchase circumstances. Conclusions – Consumer Innovativeness has emerged as a significant factor affecting online purchase intentions. It has also been confronted with an important variable affecting online information search and attitudes for online purchase.

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        The Mediating Role of Social Media in Tourism: An eWOM Approach

        Anish Kumar KAKIRALA,Devinder Pal SINGH 한국유통과학회 2020 The Journal of Asian Finance, Economics and Busine Vol.7 No.11

        This research article investigates the way eWOM in social media influences the formation of destination image through development of trust and satisfaction for the potential tourist. The research involved administering an 18-point questionnaire taking online reviews, tourist involvement, and eWOM, destination image components of trust and satisfaction as variables. Data was collected from 554 individuals forming a cross-section of social media users and analyzed using multi-variate techniques (Reliability, CFA, and SEM). Results indicate a positive and significant relationship between all except online review and destination trust and satisfaction. Indirect and direct effects indicate that eWOM fully mediates the relationship between destination satisfaction and involvement and partially mediates the relationship between destination trust and involvement. In the case of online reviews, eWOM acts as a full mediator between destination trust and destination satisfaction for the future traveler using social media. The study proposes that components of image vary depending upon the degree of involvement, volume online reviews and eWOM generated also termed as ‘virality’ and these in turn influence the intention to revisit or recommend a destination. The study highlights its utility for National Tourist Organizations (NTOs) and online travel intermediaries to enhance destination marketing efforts.

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