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An Integrated Business Service Management Model with Security Approaches
Adrian Stoica1,김태훈 보안공학연구지원센터 2008 보안공학연구논문지 Vol.5 No.2
In this paper a structure of business service management integrated with security management is offered. Our integrated Busines Service Management (BSM) model with security approach is the hierarchy of data management in any growing business. It creates a logical flow of data from its inception into the organization through the management levels. Thus, allowing for proactive business decisions to be made on a consistent basis. The end result is an increase in both corporate flexibility and profitability. It encompasses the process and use of Customer Data Management, Customer Relationship Management, Enterprise Resource Planning and Business Insurance all supported by a robust Service Desk.