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육군 병사의 의무부대 의료서비스 경험, 재이용 의도 및 일차의료 질 평가
백서영 ( Baek Seoyoung ),최용백 ( Choi Yongbaek ),황신우 ( Hwang Sinwoo ),조순영 ( Joe Seunyoung ) 국군간호사관학교 군건강정책연구소 2021 군진간호연구 Vol.39 No.1
Purpose: The purpose of this study was to identify the relationships among patient experience, revisit intention, and assessment of primary health care of military division medical facilities. Methods: This study was a cross-sectional survey, and investigated a total of 198 soldiers who visited medical facilities. Data were collected from August to December 2020 using the structured questionnaires. Results: The average score of patient experience was 86.40±11.83, revisit intention 5.98±1.15, and assessment of primary health care 84.63±12.88 out of 100 each. There was significantly positive correlation between patient experience and revisit intention (r=.66, p<.001), patient experience and assessment of primary health care (r=.65, p<.001), and revisit intention and assessment of primary health care (r=.68, p<.001). Conclusion: This study identified the importance of virtuous cycle among patient experience, revisit intention and assessment of primary health care. The result is expected to be used as a evidence for developing policy and strategies to improve quality of primary health care in the military.