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서울시 의료기관의 외국인환자 유치 준비실태 -병,의원을 중심으로-
성동효 ( Dong Hyo Sung ),진기남 ( Ki Nam Jin ),김장묵 ( Jang Mook Kim ) 한국병원경영학회 2012 병원경영학회지 Vol.17 No.4
The purpose of this study is to examine the preparation of medical institutions for medical tourism and its effects. The sample of this study were 99 case which were selected from Korea Health Industry Development Institute list. Data were collected through the mail questionnaire survey from Sept. 15 to Oct. 30 in 2010. The collected data were analyzed using Chisquare test, t-test. The main findings of study are as follows: Using Chisquare test, we found statistically significant differences in resources prepared for medical tourism between hospitals and clinics. In general, hospitals were well prepared in human resources(e.g., proportion of employees with foreign language capability) and physical resources(e.g., helpdesk, brochures) compared to clinics.
중소병원의 내부서비스질의 요인이 고객지향성에 미치는 영향
김성호 ( Sung Ho Kim ),김영훈 ( Young Hoon Kim ),김장묵 ( Jang Mook Kim ),성동효 ( Dong Hyo Sung ) 한국병원경영학회 2012 병원경영학회지 Vol.17 No.2
This study aims to suggest managerial strategies for strengthening their competitiveness via analyzing and determining factors to help improve customer orientation and internal customer satisfaction. Furthermore, this study aims to find out the factors of internal service quality affects job satisfaction and customer orientation. The data was collected in 5 small and medium hospitals on 215 workers who had direct interactions with customers. Through regression analysis, all factors of internal service quality affects job satisfaction, however only two factors, credibility and sympathy appeared to affect customer orientation.
미국 보건의료산업의 공급사슬관리(SCM) 연구동향 고찰을 통한 전략적 도입의 타당성 평가
김성호 ( Sung Ho Kim ),김영훈 ( Young Hoon Kim ),김장묵 ( Jang Mook Kim ),성동효 ( Dong Hyo Sung ) 한국병원경영학회 2015 병원경영학회지 Vol.20 No.3
This paper attempts to critically review the status of supply chain operations in the healthcare field in an attempt to address what has been done in academics as well as the practitioner`s field to gain insight where future research efforts should be addressed. Based on literature set through review on previous studies, literature published within the past 10 years will be reviewed. The purpose of the study can be summarized as follows. First, overviews of healthcare SCM. Second, comparative studies on commercial SCM and healthcare SCM. Third, major tools in SCM. Finally, the barriers of adopting healthcare SCM. The findings of this study reveals potential benefits from using supply chain management tools. Although research and case studies in healthcare industries are not as extensive as in other industries, a clear trend appears to be forming in that deployment of supply chain management indeed generates consumer and provider`s surplus from which the entire society would benefit.
사례연구 : 사례연구를 통한 소송이외의 의료분쟁 해결방안의 검토와 개선방안
강의성 ( Eui Sung Kang ),김장묵 ( Jang Mook Kim ),성동효 ( Dong Hyo Sung ),목남희 ( Nam Hee Mok ) 한국병원경영학회 2013 병원경영학회지 Vol.18 No.3
Medical litigation, as a method of resolving medical disputes, has been a huge burden on both the patient and medical institution as it is both costly and time-consuming. The Korea Medical Dispute Mediation and Arbitration Agency has created a dispute mediation process as a method of alternative dispute resolution(ADR). Being in its early stage of implementation, there are still areas requiring improvement as some functions overlap with the Korea Consumer Agency`s damage redress and mediation process. This study examines the problems of existing practices in medical litigation while reviewing the mediation process of the two agencies from legal/administrative aspects, and provides an in-depth analysis of the situation through case studies and interviews. While the Korea Medical Dispute Mediation and Arbitration Agency offers many advantages in resolving medical disputes, there must be a distinct division of roles and mutual cooperation with the Korea Consumer Agency. Considering the increasing amount of compensation in medical disputes, medical professionals are being requested to carry medical malpractice insurance. However, this has yet to become a general trend in the medical field despite the growing social demand. As such, the coverage of medical malpractice insurance should be expanded to prevent medical accidents from escalating into medical disputes, thus acting as a social safety net. This study seeks to examine the methods of medical dispute resolution and to allow institutional provisions to reduce the social costs arising from such disputes.