The Roles and Human Resources of Service Design

Younghwan Pan 대한인간공학회 2012 大韓人間工學會誌 Vol.31 No.1

Objective: The aim of this study is to investigate the roles and human resources of service design. Background: The definition of service design is not clear yet, also did not define in this study. I studied the components of service design which are roles and human resources. That is helpful to understand the definition of service design and to clarify the works in service design. Method: I compare the service design with user experience design. I empirically define the roles and human resources of service design. Results: The roles of service design are service strategy, research, service concept design, service specification, service architecture design, integrated communication design, integrated system design, integrated operation design, service evaluation, launch, operation, and knowledge management. Conclusion: We defined who works and what works in service design. Application: The results of this study help the clarification of service design.

A Study on Structuring and Classification of Input Interaction

Younghwan Pan 대한인간공학회 2012 大韓人間工學會誌 Vol.31 No.4

Objective: The purpose of this study is to suggest the hierarchical structure with three layers of input task, input interaction, and input device. Background: Understanding the input interaction is very helpful to design an interface design. Method: We made a model of three layered input structure based on empirical approach and applied to a gesture interaction in TV. Result: We categorized the input tasks into six elementary tasks which are select, position, orient, text, and quantify. The five interactions described in this paper could accomplish the full range of input interaction, although the criteria for classification were not consistent. We analyzed the Microsoft kinect with this structure. Conclusion: The input interactions of command, 4 way, cursor, touch, and intelligence are basic interaction structure to understanding input system. Application: It is expected the model can be used to design a new input interaction and user interface.

UX 디자인 업무 역할 및 방향성에 관한 연구

반영환(Younghwan Pan) 대한인간공학회 2010 大韓人間工學會誌 Vol.29 No.4

UX (User Experience) Design was an interdisciplinary approach in humanities, engineering, science and design. We classified the roles of user experience; requirement analysis which are user research, constraints analysis and direction analysis, concept design, information architecture, physical UI, graphical UI, sound UI, Olfactory UI, prototype, evaluation, launch, localization, and knowledge management/UI DB. User research methods were classified by the relation of designer, user, and product/service. We reviewed three issues of UX design; complexity management, efficiency management, and mapping management.

UI 디자인 경영

반영환(Younghwan Pan) 한국디자인학회 2006 한국디자인학회 학술발표대회 논문집 Vol.- No.-

모바일 사용자를 위한 휴대폰 제조회사와 이동통신사의 통합적 사용자 경험 디자인

반영환(Younghwan Pan),전선주(Sunju Jeon) 한국HCI학회 2006 한국HCI학회 학술대회 Vol.2006 No.2

사용자 경험(User Experience) 조직 구축에 관한 연구

반영환(Younghwan Pan),이태숙(Taesook Lee) 한국HCI학회 2006 한국HCI학회 학술대회 Vol.2006 No.2

모바일 사용자 인터페이스에서의 유니버설 디자인

반영환(Younghwan Pan),김성우(Sungwoo Kim) 한국디자인학회 2006 한국디자인학회 학술발표대회 논문집 Vol.- No.-

몰입식 설치미술에서 색조의 역할

Wang Guoyu,Pan Younghwan 한국서비스디자인학회 2019 한국서비스디자인학회 학술대회자료집 Vol.2019 No.1

A Study of Blind People based on Morphological Recognition Color - Graphic Research

JIAZHU FENG,Younghwan Pan 대한인간공학회 2019 大韓人間工學會誌 Vol.38 No.6

Objective: This paper puts forward a way that is most helpful to blind people"s touch and reading of graphic color, and improves the situation that the blind people can"t see the color in the daily life of "seeing" art exhibition, which increases the field of color in the blind people"s lives and helps the blind people to study art creation in the future. ① Understand the infinite charm brought by color and improve self-worth ② Broaden the employment scope of the blind ③ Benificial to enrich the spiritual and cultural life of the visually impaired, provides an effective demonstration for the blind to quickly read the application field of graphic color, which is the basis for the future study of dynamic graphic color. Background: Blind people have problems such as "travel difficulty", "image recognition difficulty", "color recognition difficulty" in their lives (Meng et al., 2017). They cannot appreciate the color elements in paintings and use complex colors for artistic creation. They can only rely on the sense of touch, hearing and smell for sensory compensation because of the visual impairment. When they face such information as colorful graphics and images, there is always a lack of effective information acquisition methods. The traditional method is to obtain the rough shape or the voice description image through the tactile image; the blind volunteers also play a vital role in helping the blind to understand the analysis and describe it to the other party through the form of voice; secondly, the blind electronic assistant device can scan and understand its image and color through advanced recognition technology, then describe it in the form of voice (Huiying et al., 2014). However, the artificial description of color can not exclude the understanding of certain human consciousness and it can not convey color or graphic information without damage as well; the electronic assistant device for the blind is too modular and lack of imagination; most importantly, color images replace in a high speed in the Internet era, artificial help and paper tactile images can not carry tactile color or image information in real-time. Method: Firstly, the basic problem is understood through the user interview method. Secondly, the existing blind people"s method of touching and reading color is used to determine the problem. Through the observation of the blind people"s daily study life, the range of graphics that the blind people often touche is determined. Finally, the touch pattern is determined by the touch test. Results: Through the extraction of blind people"s daily learning and life of the commonly used graphics for induction. Secondly, setting the size and arrange the figure according to the Braille international standard and make a 3D model according to the set size and arrangement. Finally, according to the experimental model, we can test it in the specific population of the blind and get the figure that can make the blind touch and read quickly. Conclusion: The choice, size, and arrangement of graphics are the key factors for blind people to read and touch graphics. It is the result of different tests. Application: Focusing on blind users, the use of graphic shapes instead of color can be applied to blind exhibitions, blind teaching, blind art creation, blind film, blind social sharing, etc. We hope to help blind people open up new areas of reading through future research projects.

고령자의 경험 디자인을 위한 고령자 계층 분류 연구 : 글로벌 고령화에 따른 한국사회 현황을 중심으로

HyeMin Lee,YoungHwan Pan 한국서비스디자인학회 2019 서비스디자인융합연구 Vol.3 No.2

발전하는 시대는 의료기술의 고도화를 함께 이어 왔으며 인류의 장수를 가능케 하였다. 이는 곧 고령 인구 증가를 시사하며, 이미 오래전부터 전 세계는 인구 고령화에 주목하였다. 전 세계 베이비붐 세대가 은퇴기로 접어드는 현시점에서 급속히 증가하는 고령자 인구로 국가는 관련 복지 정책 개혁과 산업 창출만으로 고령화를 대비하기란 부족하다. 또한, 고령화를 단순히 생산 인력 감소가 발생하는 사회 문제만으로 인식하는 것은 현명하지 못하다. 다시 말해, 고령 인구 즉, 고령 시민이 증가하는 것은 사회 구조와 문화가 함께 변화함을 말한다. 사회 구조가 변화함에 따라 새롭게 등장하는 고령자(고령 시민)들은 다양하게 제공되는 자원으로 삶의 질을 높이며 노년기를 경험한다. 이제는 단순히 재화가 아닌 경험을 소비하는 새로운 고령자 소비 계층이 시장에 등장하고 있다. 이연구는 전 세계 고령화로 인해 고령자에 대한 경험이 중요시되는 시점에서 앞으로의 고령자 경험 디자인을 위한 연구로 고령자 연령별 계층을 새로이 분류하고 정의한다. The age of development has been accompanied by the advancement of medical technology and the longevity of mankind. This suggests an increase in the aging population, and the world has long been paying attention to the aging population. As the world s baby boomers enter the retirement age, the rapidly growing elderly population is unable to prepare for the aging by merely reforming related welfare policies and creating industries. In addition, it is not wise to recognize aging as simply a social problem in which a reduction in production manpower occurs. In other words, an increase in the elderly population, or senior citizens, means that social structure and culture change together. As the social structure changes, the new elderly(senior citizens) experience the old period while improving their quality of life through diversified resources. Now, there is a new class of elderly consumers on the market that consumes experience, not just products. This paper is to classify and define the age group of the elderly as a study for future senior citizen experience design when the experience of retired is important due to the aging of the world.