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호텔경영학 교육과정에서 주말현장실습 운영방안 연구: D대학 호텔경영학전공 운영 사례 중심 현상학적 접근
이철진 ( Chuljin Lee ) 관광경영학회 2020 관광경영연구 Vol.100 No.-
This study aims to explain the importance of field training raised in the curriculum of the hotel management major, especially to consider the introduction of an operating system in the form of weekend field training. Experimental cases we tried to derive the implications through in-depth interview of 7 students, and research was conducted according to a phenomenological approach. First, looking at the motives for participation in the weekend field training, most of the cases were aimed at linking to employment or industry experience, and a combination of economic goals was accompanied by a complex choice. The activity content of the weekend field training was not much different from that of the existing hotel field training, so it was mainly in charge of auxiliary work for front-line workers in field work such as concierge and F&B service, and served as a practice process for career advancement. The operational results of the weekend field training include help in making career decisions for students, establishing a personal network with employees in the hotel, linking to long-term field training after the weekend field training as a short-term field training, salary paid by the hotel, and government subsidies. In terms of problems and improvement directions of weekend field training, curriculum formation to relieve physical and mental fatigue in combination with education/practice, difficulty in forming relationships with workers, and various experience opportunities through rotational work, uncertainty in the process linking practice, and due to the lack of preparation in advance, it was required to establish a systematic linkage system and reinforcement of additional educational content during the week.
호텔기업 수요자 중심 기술혁신 지표의 중요도 및 우선순위 평가:KANO model과 IPA를 활용한 비교분석 연구
이철진 ( Chuljin Lee ) 관광경영학회 2021 관광경영연구 Vol.103 No.-
This study suggested the direction of technological innovation centering on customers of the core value of hotel companies in the rapidly changing technological environment of hotel companies. The importance and priority evaluation of each scale was conducted in parallel with the KANO model and AHP to derive theoretical and practical implications. The implications were summarized by collecting the opinions of 18 industrial and academic experts as follows. Safety(41%) and Accuracy(36%) were derived as key attributes among the five factors, such as efficiency, accuracy, safety, convenience, and diversity, which were established as constituent factors of the technology innovation index. Among all 25 indicators, integrated system operation and utilization(efficiency), information system accuracy(accuracy), perfect information for use and business processing(accuracy), stability that prioritizes customer safety(safety), customer personal information Eight indicators were derived as key indicators, including management(safety), ensuring physical safety inside the hotel(safety), flexible response to customer complaints(convenience), and timeliness management for information management(diversity).
지역주민의 관광호텔 이용제약요인과 관계지향성 간 관계 연구: 부산지역을 중심으로 한 세대별 비교 연구
이철진 ( Chuljin Lee ) 관광경영학회 2019 관광경영연구 Vol.88 No.-
As a research for analyzing the relationship between the factors that restrain the use of the tourist hotels and the relationship-orientation in order to overcome the restraint matters regarding the use of the hotels by the local residents and in order to form a long-term relationships, this research had been proceeded with the comparative research by age according to each household by being centered on the Busan region, especially. The questionnaire survey had been carried out with the local residents residing in the Busan region who have the experience of using a tourist hotel in the Busan region in the recent one year as the subjects. And the implications after collecting and analyzing a total of the 296 samples are the following: irstly, with regard to the use of the tourist hotels on the part of the local residents, it was tested that the biggest restraint condition had been the structural restraint. And, in detail, it had been able to confirm that the economic cost, the time, the crowding of the hotel, etc. had been becoming the problems. Eventually, regarding the viewpoint through which the local residents look at the tourist hotels within the region, it had been recognized as their life zone and the special domain that had been distinguished by centering on the physical object of the tourist hotel, the psychological sense of distance, etc. And, accordingly, it had been confirmed once again that they are directly connected to the economic and time conditions in the domain for using the tourist hotels. Secondly, regarding the difference according to the age and the household in relation to the use of the tourist hotels on the part of the local residents, the usage restraint of the minors in terms of the structural restrain, the relationship-orientation, etc. had stood out. However, it was confirmed the influence relationships according to the special characteristics by household did not have any difference. If we take a look at the results of the analysis by putting them together, it can be inferred that the structural restraint matters that are perceived by the local residents are the elements that can be largely perceived mainly by the youths bracket, including the economic costs, the time, etc. But, the thing that is important is the point that the level of the perception does not show any differences on the regardful levels between the youth bracket, the middle-aged bracket, and the elderly bracket by generation.