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특급 호텔의 다양성 관리가 식음료 종사원의 직무열의 및 조직몰입에 미치는 영향
정효선,윤효실,윤혜현,Jung, Hyo Sun,Yoon, Hyo Sil,Yoon, Hye Hyun 한국식품조리과학회 2016 한국식품조리과학회지 Vol.32 No.3
Purpose: The purpose of this study was to understand the interrelationships among diversity management, employees' job engagement, and organizational commitment in a deluxe hotel. Methods: In a total of 344 F & B employees obtained from empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 4 hypotheses using the Amos program. Results: The proposed model provided an adequate fit to the data, $x^2$=316.722 (df=112), CMIN/df=2.828, GFI=0.899, NFI=0.941, IFI=0.961, TLI=0.953, CFI=0.961, RMSEA=0.073. SEM results showed that diversity management (building cultural awareness: ${\beta}$=0.206; pragmatic management policy; ${\beta}$=0.315) had a positive and significant influence on job engagement. Also, employees' job engagement (${\beta}$=0.623) had significant positive effects on organizational commitment. Conclusion: This study shows diversity management of hotel employees and its effectiveness as well as which diversity management is needed positive attitude.
호텔 및 패밀리레스토랑 종사원의 불만족이 이직의도에 미치는 영향
정효선,윤혜현,Jung, Hyo Sun,Yoon, Hye Hyun 한국식품조리과학회 2015 한국식품조리과학회지 Vol.31 No.5
This study considers the influence of the job satisfaction of employees at deluxe hotels and family restaurants on turnover intent, and seeks to analyze the moderating effects of company type (deluxe hotel and family restaurant) on the relationship between job dissatisfaction and turnover intent. Based on a total of 408 employees, this study reviewed the reliability and validity of the results obtained from empirical research using the Amos program. The hypothesized relationships in the model were tested simultaneously using structural equation modeling (SEM). The major findings are as follows. Job dissatisfaction was separated into five factors: the work itself, promotion, pay and benefits, supervision, and co-workers. The empirical results indicate that job dissatisfaction positively influences the turnover intent of employees. More specifically, the work itself (${\beta}=0.346$, p<0.001), and supervision (${\beta}=0.281$, p<0.001) significantly affects employees' turnover intent, whereas promotion, pay and benefits, and co-workers did not. Therefore, the turnover intent of employees at hotels and family restaurants decreased when they were motivated by strategies related to job dissatisfaction. In addition, the findings demonstrated that the company type moderated the effect of job dissatisfaction (e.g., co-worker) on turnover intent. Limitations and future research directions are also discussed.
고급 한국음식 레스토랑의 서비스 품질, 고객의 감정적 반응 및 재방문의도와의 인과관계 연구
정효선,윤혜현,Jung, Hyo-Sun,Yoon, Hye-Hyun 한국식품조리과학회 2010 한국식품조리과학회지 Vol.30 No.2
The purposes of this study were to understand the influence of perceived service quality in upscale Korean restaurants on a customer's feeling response and revisit intent, and to empirically analyze whether a customer's feeling response plays a mediating role between the service quality and revisit intent. Based on a total 303 samples obtained from the empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 2 hypotheses using the Amos program. The hypothesized relationships in the model were tested simultaneously by using a structural equation model(SEM). The proposed model provided an adequate fit to the data, ${\chi^2}_{(df=263)}=557.397$, CMIN/df 2.119, RMR .09, GFI .88, AGFI .86, NFI .94, CFI .97, RMSEA .06. The major results of this study can be outlined as follows: Price & value($\beta=.40$), food quality($\beta=.26$) and atmosphere($\beta=.15$) had a significant positive effect on the customer's feeling response, and the customer's feeling response($\beta=.65$) had a significant positive effect on revisit intent. In addition, the effect of the perceived service quality in upscale Korean restaurants on revisit intent was found to be partially mediated by the customer's feeling response. Limitations and future research directions are also discussed.
연구논문 : 호텔 직원의 신체적 매력도가 개인직무적합성에 미치는 영향 -자아존중감과 자기효능감의 매개효과를 중심으로-
정효선 ( Hyo Sun Jung ),최수근 ( Soo Keun Choi ),윤혜현 ( Hye Hyun Yoon ) 한국식생활문화학회 2009 韓國食生活文化學會誌 Vol.24 No.6
The purpose of this study was to understand the effects of hotel employees` physical attractiveness on person-job fit and to empirically analyze whether self-esteem and self-efficacy play a mediating role in the causality between an employee`s physical attractiveness and person-job fit. Self-administered questionnaires were completed by 345 employees and the data were analyzed by frequency analysis, factor analysis, reliability analysis, correlation analysis and multiple regression analysis. The primary results were as follows: Multiple regression analysis showed that hotel employee physical attractiveness had a positive significant influence on self-esteem (β=.504, p<.001) and self-efficacy (β=.441, p<.001). Also, employee selfesteem (β=.281, p<.001) and self-efficacy (β=.478, p<.001) each had a positive significant influence on person-job fit. As a result of analyzing the mediating role, the effect of hotel employees` physical attractiveness on person-job fit was partially mediated by self-esteem and self-efficacy.
연구논문 : 국내 한식당의 서비스스케이프가 고객의 경험적 가치, 감정적 반응 및 고객 만족도에 미치는 영향에 관한 연구
정효선 ( Hyo Sun Jung ),윤혜현 ( Hye Hyun Yoon ) 한국식생활문화학회 2010 韓國食生活文化學會誌 Vol.25 No.1
The purpose of this study was to investigate the effects of servicescapes in Korean restaurants on customers` experiential value, pleasure feeling and customer satisfaction. Based on a total of 550 samples obtained from empirical research, this study reviewed the reliability and fitness of research model using the Amos program. The relationships hypothesized in the model were tested simultaneously by using a structural equation model (SEM). The proposed model provided an adequate fit to the data, χ2=406.097 (df 130), p<.001, GFI .915, AGFI .889, RMR .042, NFI .955, CFI .969, RMSEA .062. SEM results showed that the servicescape showed a positive significant effect on customers` experiential value (β=.808, t=15.171, p<.001), and customers` experiential value had a positive significant effect on pleasure feeling (β=.756, t=10.616, p<.001). Also, customer`s experiential value (β=.391, t=8.579, p<.001) and pleasure feeling (β=.573, t=13.091, p<.001) had a positive significant effects on customer satisfaction. Analysis of mediating roles showed that, the effect of servicescapes in Korean restaurants on customers` pleasure feeling was perfectly mediated by the customers` experiential value. Limitations of this study and future research directions are also discussed.
패밀리레스토랑의 서비스 접점 요소가 고객의 감정적 반응 및 만족도에 미치는 영향에 관한 연구
정효선 ( Hyo Sun Jung ),윤혜현 ( Hye Hyun Yoon ) 한국식생활문화학회 2010 韓國食生活文化學會誌 Vol.25 No.4
The purpose of this study was to understand the interrelationships between customers` perception of service encounter elements, customers` emotional response and customer satisfaction in a family restaurant. Based on a total of 408 samples, this study reviewed the reliability and fitness of the research model and verified a total of 4 hypotheses using the Amos program. The hypothesized relationships of the model were tested simultaneously using a structural equation model (SEM). The proposed model provided an adequate fit to the data, χ2=821.151 (df=333), CMIN/df 2.466, GFI.878, NFI.927, IFI.955, TLI.949, CFI.955, RMSEA.060. The results showed that human factor (β=.426) and physical factor (β=.266) as service encounter elements in family restaurants were indicated to have a positive (+) influence on customers` positive emotion. For influence of customers` negative emotion, human factor (β=-.157) was surveyed to have a negative (-) influence. Also, customers` positive emotion (β=.716) and negative emotion (β=-.081) had significant effects on customer satisfaction. Limitations and future research directions are also discussed.
서비스 직원의 신체적 매력도가 고객의 태도 및 만족도에 미치는 영향
정효선(Hyo Sun Jung),윤혜현(Hye Hyun Yoon) 한국호텔외식관광경영학회 2010 호텔경영학연구 Vol.19 No.3
The purposes of this study were to understand the effect of employees` physical attractiveness in service industry upon customer`s attitude and satisfaction, and to examine the moderating effect of company type between the employees` physical attractiveness and the customer`s attitude. Based on total 192 samples obtained from the empirical research, this study reviewed reliability and fitness of research model and verified total 4 hypotheses using Amos program. SEM resulted that the employees` physical attractiveness showed a positive significant effect on customer`s employee attitude, and customer`s employee attitude had a positive significant effect on company attitude. Also, customer`s employee attitude had a positive significant effect on customer satisfaction, and customer`s company attitude had a positive significant effect on customer satisfaction. As a result of analyzing the moderating role, the effect of employees` physical attractiveness in service industry upon customer`s attitude was moderated by the company type. Limitations and future research directions are also discussed.