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직장 내 대인관계능력이 결과행위에 미치는 영향에 관한 연구
임만수(Iim, Man-So),김용백(Kim, Yong-Baek),조종식(Cho, Jong-Sik) 동아대학교 경영문제연구소 2011 經營論叢 Vol.32 No.-
Interpersonal relations play a very important role in individual’s adaptation and development. They influences the formation of personal identity and, sometimes, become the source of conflicts. Interpersonal relations are necessary for effectively maintaining human relations, especially relations with others. In this era of globalization, workers are requested to keep improving their interpersonal skills in order to better play their role as organizational members. The purpose of this study is to find a way of improving workers’ interpersonal skills. For the purpose, this researcher investigated the effects of manufacturing and on-manufacturing business workers’ interpersonal relations at work on their job performance, communication, job satisfaction. Findings of the study can be summarized as follows. In conclusion, how workers are first impressed to others in developing their interpersonal relations depends on whether they have self-confidence, make prudent thoughts and behaviors and have positive and optimistic attitudes. To give a good first impression to others, organizational members should be confident in themselves, prudent in behavior and always positive and optimistic in attitude. This would contribute to improve their interpersonal relation skills at work. The more reliable others, especially superiors are, the higher workers as subordinates are in task performance, job satisfaction. For better communication with others at work, importantly, workers should not defend, but open themselves. In association, treating others equally and paying much attention to others are needed. Finally, workers should strengthen their interpersonal relation skills to more effectively solve problems in the reality.
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