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지각된 조직적 지원이 상사의 신뢰에 의한 호텔종사원의 이직의도에 미치는 영향
이광옥(Kwang Ock Lee) 한국관광연구학회 2009 관광연구저널 Vol.23 No.3
This research conducted both documental research and demonstrative research to see how the systematical support that the hotel emoployee perceive influence their turnover intention due to the catalyst effect of therir confidence in their superiors. The research focused on whether perceived systematic support has a considerable effect on the desire to change occupations, whether the employees` confidence to the superiors has a effect on the turnover intention, and whether if the employees` trust to superiors act as a catalyst when perceived systematic support has a considerable effect on their turnover intention. In result of proof and analysis, first, as higher the perception of the perceived systematic support to their superiors, the lower was the employees` desire to change occupation. Second, the higher the trust of the employees to their superiors, the lower was the turnover intention. Third, the higher the percption of the support ot their superiros out of the perceived systematic support, the lower was the employees` desire to change occupation and the higher the gain-sharing, the lower was the employees` turnover intention. Foruth, the higher the perception of the support to superiors and co-employees out of the perceived systematic support, the higher was the trust to superiors and this acts as a catlayst to lower the turnover intention. Therefore, this research presents to hotel-industry CEOs that the trust to employees has a substanctial influence on the overall employee-loyalty in the business.